Director Product Management

Posted 2 Days Ago
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Charlotte, NC, USA
In-Office
Expert/Leader
Information Technology • Energy
The Role
Leads product vision, strategy, lifecycle execution, roadmaps, launches, partnerships, and market expansion. Manages product managers and business development professionals, collaborates with marketing, sales, engineering, and support, and uses market, customer, competitive, and internal data to guide decisions. The role also oversees budgets, forecasts, resource allocation, product adoption, team development, and external stakeholder relationships.
Summary Generated by Built In

About the Role:

The Director of Product Management is a strategic leadership position responsible for driving the vision, strategy, and execution of product initiatives that align with the company’s growth objectives. This role requires overseeing the entire product lifecycle from ideation through launch and continuous improvement, ensuring products meet market demands and customer needs. The individual will collaborate cross-functionally with marketing, sales, technology, and operations teams to identify new business opportunities and develop innovative solutions that enhance competitive advantage. They will also lead and mentor a team of product managers and business development professionals to foster a high-performance culture focused on delivering measurable business results. Ultimately, this role is critical in shaping the company’s product portfolio and expanding its market presence within the United States.

Minimum Qualifications:

  • Bachelor’s degree in Business Administration, Engineering, or a related field.
  • 10+ years of experience in product management and business development within; Residential Services, Telecommunications, Utilities, or Services Industry.
  • Proven track record of successfully launching and managing complex products in a competitive market.
  • Strong leadership experience managing cross-functional teams and driving strategic initiatives.
  • Excellent communication, negotiation, and stakeholder management skills.

Preferred Qualifications:

  • Master’s degree in Business Administration (MBA) or a related advanced degree.
  • Advanced experience in analytics to effectively create a picture for external market data and internal revenue 
  • Experience with digital transformation and e-commerce platforms in retail.
  • Familiarity with data analytics tools and methodologies to drive data-informed decision making.
  • Experience working in a fast-paced, agile environment.
  • Established network within the retail industry and related business development channels.

Responsibilities:

  • Develop and execute comprehensive product strategies that align with overall business goals and market trends.
  • Lead the product management team in defining product roadmaps, prioritizing features, process improvement and training in product and ordering life cycle, managing product releases.
  • Own, Manage and Drive results from our key sales partnerships
  • Identify and evaluate new business development opportunities, partnerships, and market expansion initiatives.
  • Collaborate with cross-functional teams including marketing, sales, engineering, and customer support to ensure successful product launches and adoption.
  • Analyze market data, Internal data compliance, customer feedback, and competitive landscape to inform product decisions and business strategies.
  • Manage budgets, forecasts, and resource allocation to optimize product development and business growth.
  • Mentor and develop team members to enhance their skills and career progression.
  • Represent the company at industry events, conferences, and with key stakeholders to promote products and business initiatives.

Skills:

The required and preferred skills are integral to the daily responsibilities of this role. Strong leadership and communication skills enable effective collaboration with diverse teams and stakeholders, ensuring alignment on product vision and business goals. Analytical skills are used to interpret market trends, customer insights, and performance metrics to make informed product and business decisions. Negotiation and relationship-building skills facilitate successful partnerships and business development opportunities. Additionally, proficiency in agile methodologies and digital tools supports efficient product development cycles and innovation within various product environment. 

Skills Required

  • Bachelor's degree in Business Administration, Engineering, or a related field
  • 10+ years of experience in product management and business development within residential services, telecommunications, utilities, or services
  • Proven track record launching and managing complex products in competitive markets
  • Leadership experience managing cross-functional teams and driving strategic initiatives
  • Excellent communication, negotiation, and stakeholder management skills
  • Master's degree in Business Administration or a related advanced degree
  • Advanced analytics experience using external market data and internal revenue data
  • Experience with digital transformation and retail e-commerce platforms
  • Familiarity with data analytics tools and methodologies
  • Experience in a fast-paced, agile environment
  • Established network within the retail industry and related business development channels
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The Company
HQ: Concord, NC
Year Founded: 1993

What We Do

ACN is a direct-selling company offering telecommunications, energy, and other essential services to residential and business customers. It began in the United States as a reseller of long-distance service and has since grown into a broader portfolio of everyday services. Through its direct-sales model, ACN connects customers with services for their homes and businesses, focusing on offerings people routinely use.

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