We enable financial institutions to become digital leaders.
As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.
We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.
About the Job:
The LOS Delivery Director (LDD) is a senior executive who holds the responsibility of overseeing and ensuring the successful delivery of projects, products, or services within an organization. The LDD plays a pivotal role in ensuring that delivery operations are executed efficiently, effectively, and in alignment with the organization's strategic goals. While the specific duties and requirements may differ based on the organization.
What you will be doing:
- Lead a team of 100 delivery professionals for LOS delivery globally located in various development centers
- Build and manage high-performing delivery teams, including developers, consultants, business analysts, testers and project staff to deliver on the mission and vision of VeriPark
- Develop and implement strategies to ensure the timely and successful delivery of loan origination on retail and corporate segments.
- Build and manage high-performing delivery teams, including project managers, supervisors, and project staff to deliver on the mission and vision of VeriPark.
- Establish and maintain effective communication channels with stakeholders to ensure the successful delivery of projects
- Identify and evaluate opportunities to improve project delivery processes by analyzing data trends, establishing metrics, and monitoring performance
- Develop and maintain strong relationships with external delivery partners, identifying and assessing opportunities to collaborate and deliver value to clients and communities
- Evaluate and recommend new technologies and tools to improve project delivery processes, including project management software, data analytics tools, and other relevant technologies.
- Continuously monitor and evaluate project delivery performance, providing feedback, coaching, and mentoring to team members to improve overall performance and drive efficiency.
What we are looking for:
- Minimum of 10 years of experience in project management, with at least 5 years in a leadership role, managing Loan Origination programs and projects in banks and/or credit unions.
- Bachelor’s degree in a related field, such as management, business administration, engineering or computer science.
- Experience in managing delivery teams, with a proven track record of delivering projects on time and within budget
- Strong understanding of project management methodologies, frameworks, and best practices, including agile methodologies and project management tools such as JIRA or Trello
- Demonstrated experience in managing client relationships, developing business strategies, and identifying new growth opportunities
- Proven track record in building high-performing teams, recruiting, developing, and retaining top talent
- Strong analytical skills, with the ability to analyze and interpret data, identify trends, and develop key insights
- Excellent communication, leadership, and interpersonal skills, with the ability to build relationships with internal and external stakeholders
- Experience working in an international or multicultural environment
- Strong English communication skill, both written and verbal.
About VeriPark:
We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.
With offices in 15 countries from North Americover Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.
If you like value growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
VeriPark is a global solutions provider enabling financial institutions to become digital leaders with its Intelligent Customer Experience suite. With its main offices located in the United Kingdom, Europe, Canada, United States, Asia, Africa and the Middle East, VeriPark is helping financial institutions to enhance their customer acquisition, retention and cross-sell capabilities by providing proven, secure and scalable Customer Relationship Management, Omni-Channel Delivery, Branch Automation, Loan Origination, Next Best Action (leveraging the power of Azure machine learning) solutions. VeriPark works collaboratively with clients to develop innovative technology strategies and solutions, which touch millions of people every day, and bring the promise of digital transformation to life.
With the help of VeriPark's end-to-end seamless customer experience solutions, businesses get the chance to drive more engaging interactions with their customers or partners by capturing their needs, gaining personalized insights, and placing customers at the core of their digital transformation and innovation. VeriPark's solutions also enable businesses to:
• enhance and automate customer services across assisted and digital channels,
• increase wallet share,
• satisfy customers with timely and relevant offers,
• turn up cross-sell and up-sell ratios,
• empower their employees with a holistic Unified Front End and 360 Single View of the Customer.
