Description and Requirements
Role Value Proposition:
Exciting opportunity to join a dynamic application development team specializing in financial services. You will play a key role in leading the transition from legacy document systems to our modern platforms for customer communication management and enterprise content management (CCM/ECM). Your responsibilities will include designing solutions for our business needs, developing Proof of Concepts to address fast-moving business needs, and providing end-to-end technical direction for IT product development teams. As a Director, you will oversee multi-phased initiatives, manage onshore and offshore teams, and collaborate closely with Product and Design teams to deliver cutting-edge solutions. This role offers the chance to significantly impact, foster curiosity, and play a critical part in delivering innovative technology and customer solutions.
Key Responsibilities:

• This role will initially focus on the customer communications area and will expand to other modernization areas in the future that may include middleware technologies, identity, and entitlements.
• Lead technical teams of 25+ resources, including employees and onshore/offshore partner teams.
• Manage people and resources, including hiring, development, talent engagement, upskilling, performance management, and annual reviews.
• Serve as the key technology advisor to the Product Manager
• Develop and manage an application roadmap that delivers value in the short and long term.
• Oversee technical implementation across the product portfolio, including products like Quadient, xPression, LiveLink CS20, and OpenText Global 360.
• Integrate DevOps practices into agile software development.
• Establish and enforce best practices in software development including code management, security, currency, performance, testing, DevOps practices, application maintainability, and reliability.
• Utilize Agile software development metrics, maintenance metrics, and KPIs to optimize product delivery
• Identify risks and drive audits to conclusion.
• Manage financials and budgets for software and services purchases/renewals.
• Oversee any software and services vendors where applicable.

Essential Business Experience and Technical Skills:
Required:

• Bachelor's degree in computer science, Information Systems, or related field
• Ten plus years experience in full-stack software engineering
• Five plus years in leading/managing a team of technologists.
• 3+ Years experience in Enterprise Content Management suite of products including Workflow, Content Management, Records Management & Document Scanning
• 3+ years' experience in one or more of the following products - Quadient Inspire suite, OpenText xPression, OpenText LiveLink/Content Server, Global 360
• 3+ years of development experience with one or more programming languages, such as Java, Python, and JavaScript/HTML5.
• 3+ years' experience with databases and data modeling tools.
• Experience in managing effective teams, both onshore and offshore.
• 2+ years of experience in the Agile framework, delivery model, and tools.
• Experience in managing production applications, including monitoring, support, and triage of production issues.
• Experience with requirements management (in the form of uses stories, use cases, etc.), functional design, technical design, architecture, and automated testing.
• Knowledge of workflow, Content Management, and Records Management design patterns.
• Experience with cloud-based technologies, implementation/migrations.
• Ability to create technical designs and other technical documents.

Preferred:

• Experience in Quadient Inspire product suite - Designer, Automation, Scalar and Interactive, Digital Advantage Suite (DAS), Messenger and Dynamic Communications (DC)
• Strong analytical and communication skills.
• Experience with JSON, XML, XSD Schema, and Collibra.
• DevOps practices for CI/CD, release management, and automation using Azure DevOps or equivalent
• Ability to guide teams in detailed analysis, pattern recognition, and diagnosis of issues.
• AI, LLMs, and Prompt Engineering.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid