Director, Product Designer, Consumer Experience

Job Description:

• Design vision and strategy. Set the direction for how Prodege's products look, feel, and work across consumer (B2C) brands products, designed intentionally for their distinct users and contexts.
• The team. Hire, mentor, and develop a high-performing design team. Set clear expectations, give direct feedback, and create an environment where designers do career-best work.
• Design quality and craft. Establish the bar. Whether it's a member onboarding flow or a client-facing dashboard, the end product should be intuitive, polished, and grounded in real user needs.
• Systems and scalability. Build and evolve design systems that let the team move fast without sacrificing consistency or accessibility.
• Outcomes, not just outputs. Partner with Product and Data to ensure design decisions connect to the metrics that matter: activation, retention, engagement, and client satisfaction.

• Set and communicate design vision, principles, and direction across Prodege's consumer product portfolio
• Partner with Product, Engineering, Marketing, and Data leadership to align design strategy with business goals and roadmaps
• Translate complex reward and loyalty mechanics into intuitive, delightful experiences across Prodege's web and mobile products
• Present work, rationale, and strategy to executive stakeholders with clarity and confidence
• Advocate for user needs and design quality in prioritization and roadmap discussions

• Hire, mentor, and grow a high-performing product design team
• Set clear expectations, deliver direct feedback, and conduct regular 1:1s and performance reviews
• Manage capacity and prioritization across concurrent workstreams
• Establish team rituals (critiques, reviews, retrospectives) that raise craft and collaboration

• Own the quality bar for all consumer design output across Prodege O&O (Owned & Operated)  brands
• Lead hands-on design on highest-impact initiatives: onboarding, engagement loops, and reward experiences
• Champion user-centered practices including research, usability testing, journey mapping, and iterative prototyping
• Ensure accessibility standards are met across all product experiences
• Partner with Engineering on accurate implementation, maintenance, and system governance

• Define success metrics for design initiatives in partnership with Product and Data leads
• Use quantitative signals (activation, retention, engagement) and qualitative insights to inform and validate design decisions
• Design and support A/B tests to optimize experiences and measure impact
• Communicate design impact clearly to leadership

• 10-12+ years of experience in Product Design, with 5+ years directly managing product designers.
• Experience working on products that incorporate or are moving toward AI-powered features, and the judgment to know how to design for emerging capabilities thoughtfully.
• A strong portfolio demonstrating design leadership of high craft, complex products from concept through launch, with clear impact on users and the business.
• Excellent judgment. You know when to go deep, when to delegate, and when to push.
• Proven experience leading design strategy and execution in close partnership with senior Product and Engineering.
• Demonstrated ability to define and ship high-quality experiences in complex, ambiguous problem spaces with velocity.
• Strong product instincts. You can zoom out to strategy and zoom in to details with equal confidence.
• Deep commitment to growing people and raising the craft bar across a team.
• Comfort operating in fast-moving environments with evolving priorities.
• Exceptional communication skills and the ability to influence senior stakeholders.
• A growth mindset, resilience, and a bias toward learning through doing.
• Strong people leadership instincts with a bias toward clarity, empathy, and accountability.

• Experience designing B2B or SaaS products such as client-facing dashboards, partner portals, or operational platforms
• Experience designing for or incorporating AI-powered features into consumer products
• Background in building AdTech, rewards/loyalty, or MarTech experiences
• Familiarity with gamification, behavioral nudges, or reward system design
• Experience in experimentation-heavy product environments

• Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
• Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination 
• Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
• Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
• Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation, relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

• Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
• Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination
• Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
• Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people

Prodege Benefits:

Prodege offers a comprehensive benefits package to US Full-time employees including medical, dental, vision, STD, LTD and basic life insurance. Employees receive flexible PTO, as well as paid sick leave prorated based on hire date. US Employees have eight paid holidays throughout the calendar year.

Equal Employment Opportunity Statement

At Prodege, we are committed to creating a diverse and inclusive environment. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.

FCIHO

Employers will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of FCIHO.