Who is Credible?
We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.
We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.
We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.
About the Role:
As the Director of Product Design at Credible, you will be at the forefront of shaping exceptional user experiences for millions of users in the consumer tech space. You will lead and inspire our 5-member design and research team, collaborating closely with cross-functional stakeholders, to deliver impactful product initiatives.
Reporting directly to the Chief Product Officer, you will play a pivotal role in driving the success of our products, while fostering the growth and development of our design organization as we scale our business. This is an exciting opportunity for a high-EQ leader with a strategic mindset, eager to take on significant responsibility and make a tangible impact in a fast-growing company.
You’re a Great Fit for this Role if You’re:
- An accomplished leader with a proven track record in consumer tech and a passion for crafting exceptional user experiences
- A strategic thinker who can align design initiatives with overall business goals
- A mentor and coach, skilled in developing and nurturing design talent, empowering them to thrive and grow
- A strong product thinker, able to translate business and user objectives into impactful and innovative products
- Equipped with exceptional communication and collaboration skills, capable of bridging gaps between design, product, and engineering teams
Responsibilities:
- Lead and mentor a team of 5 designers, researchers, and UX writers, fostering a collaborative and inclusive environment for creativity and innovation. Support their growth through development planning, performance management, collaborative work, and real-time design feedback and coaching
- Contribute to product strategy in collaboration with the product, engineering, and business teams
- Oversee the end-to-end research and product design process, ensuring the delivery of high-quality and consistent user experiences across product teams
- Champion design-led OKRs and provide a north-star for the design team to rally around
- Establish and improve design processes, tools, and methodologies to enhance efficiency and collaboration within the design organization, and in how design works with other functions
Education and Experience:
- Bachelor's or Master's degree in Design, HCI, Human Factors, or a related field
- At least 8 years of experience in design with a focus on digital products, preferably in consumer internet businesses
- At least 3 years of supervisory experience, leading a full design team or individuals working across multiple products
- Demonstrated success collaborating with product, engineering, and business teams to deliver exceptional user experiences and strong business outcomes
- Strong product thinker, with well developed product judgment and design taste, and an ability to consistently guide teams to successful user experience and business outcomes
- Proven track-record of helping others develop their craft and grow in their careers, in research, product design, and UX writing
- Compelling portfolio showcasing your design leadership, strategic thinking, and ability to drive projects across teams from concept to delivery
- Experience driving continuous improvement in team processes
Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.
View more details about Credible Benefits
We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.
We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.
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What We Do
We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans and insurance. We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible. We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear. Insurance-related services are provided through Young Alfred Inc. (CA: Young Alfred Insurance Agency, Lic. # 0M90597). All loan and mortgage-related services are provided through Credible Operations, Inc., NMLS # 1681276. www.nmlsconsumeraccess.org. Not available in all states.
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