Director of Point of Sale Solutions

Description

Reports to: Chief Information Officer

The Director of Point-of-Sale Solutions is a key leadership role responsible for overseeing and optimizing point of sale systems and workflows across both Costa Vida and FatCats brands. This involves managing and supporting the technology infrastructure that powers on premises and online sales, including point-of-sale (POS) systems and third-party ordering and delivery integrations. This role works very closely with infrastructure, support, and marketing to ensure consistent customer purchasing experience across our brands. The Director will lead a team focused on delivering seamless, frictionless ordering and service, ultimately enhancing the customer experience and driving loyalty.

Requirements

Key Responsibilities:

• Develop and execute the technology strategy for various point of sale (POS) solutions across both Costa Vida and FatCats, ensuring alignment with overall business objectives.
• Lead and manage a team responsible for the ongoing operation, maintenance, and support of POS and third-party ordering systems.
• Coordinate the development and implementation of new features and functionality for customer-facing technologies, ensuring a consistent and positive customer experience throughout the ordering and delivery process.
• Collaborate with marketing and brand teams to ensure alignment between technology solutions and brand messaging and strategy.
• Monitor key performance indicators (KPIs) related to the various point of sale systems, identifying areas for improvement and implementing corrective actions.
• Manage and optimize the budget for POS technologies and support.
• Ensure compliance with all relevant regulations and security standards related to customer data and transactions.
• Foster a culture of innovation and continuous improvement within the POS team.
• Provide regular reporting and updates on the performance of POS and third party technologies and initiatives.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent experience
• 7+ years of experience in technology management, with a focus on customer-facing applications and systems.
• Proven experience leading and managing high-performing teams.
• Strong understanding of POS systems, mobile application development, and web technologies.
• Experience with data analytics and performance monitoring tools.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work effectively with cross-functional teams.
• Strong problem-solving and analytical skills.

Nice to Have:

• Master's degree in a related field.
• Experience in the restaurant or entertainment industry.
• Experience with Agile development methodologies.
• Relevant industry certifications.

Physical and Driving Responsibilities

• Physical Requirements:
• Ability to lift and carry equipment up to 50 lbs (e.g., servers, monitors, networking gear).
• Must be able to bend, crawl, climb ladders, and perform tasks in confined or elevated spaces (e.g., server rooms or network closets).
• Capable of prolonged periods of sitting or standing while working at a computer or in IT environments.
• Manual dexterity to operate tools and equipment, including screwdrivers, cable testers, and hand-held devices.
• Driving Requirements:
• Must possess a valid driver’s license and maintain a clean driving record.
• Occasional travel may be required between corporate office, store locations, and data center sites (local and regional).
• Responsible for transporting IT equipment safely and securely when needed.
• May be required to respond to off-site technical issues during non-business hours, including evenings and weekends.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included are the minimal standards required to perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.