Director, Platform and Infrastructure Engineering (VN-based | DevOps | CloudOps)

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years. 

Role Overview

The Director, Platform and Infrastructure Engineering is a critical leadership role responsible for the speed, stability, and security of Katalon’s cloud-based platform. You will partner with Engineering, Product, and Security to define a CloudOps strategy that accelerates innovation and ensures continuous, high-performing product delivery to our global user bases.

Responsibilities include:

• Lead the architecture, design, and end-to-end management of Katalon’s cloud infrastructure (AWS), ensuring security, scalability, and high availability.
• Drive CloudOps strategy and roadmap aligned with CTO direction; oversee provisioning, monitoring, observability, incident response, and disaster recovery.
• Build and optimize CI/CD pipelines, improve deployment frequency, system reliability, and MTTR, and promote SRE best practices.
• Manage cloud budgets, optimize hosting costs, reduce cloud impact on COGS, and identify cost-saving opportunities.
• Lead and develop CloudOps/SRE/DevOps teams, building strong capabilities in automation, reliability, cost optimization, and operational excellence.
• Collaborate with Engineering, Security, and Finance to ensure platform performance, security readiness, and accurate cost planning. 
• Ensure compliance with cloud security standards and regulations, lead audits and remediation efforts, and maintain CloudOps policies, runbooks, and SLAs.

Must-have Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree (MBA/MSc) preferred.
• 10+ years of experience in CloudOps/DevOps/SRE or infrastructure engineering, including 5+ years in senior leadership roles.
• Proven success leading cloud or platform operations teams in a SaaS/product environment, with experience managing distributed or global teams.
• Strong expertise in AWS (GCP, Azure optional), cloud architecture, networking, security, CI/CD (e.g., Argo, GitHub CI/CD), and Infrastructure as Code (Terraform, CloudFormation).
• Deep hands-on knowledge of containers and orchestration (Docker, Kubernetes), observability tools, and incident management practices.
• Demonstrated ability to optimize cloud costs, partner with Finance on budgeting/forecasting, and improve operational efficiency.
• Exceptional problem-solving, communication, stakeholder management, and executive influencing skills.
• Ability to build and scale high-performing teams and drive operational excellence in fast-paced environments.
• A strong understanding (or willingness to rapidly acquire) of AIOps and the platform required to service GenAI/Agentic applications. Must be conversant with foundational LLM concepts: RAG, Vector Databases, context, model rate limiting, and AI agent architecture

Nice to Have

• Experience in regulated industries with a strong focus on security and compliance.
• Familiarity with Agile, DevOps, and SRE best practices.
• Experience with modern monitoring and logging tools (Prometheus, Grafana, ELK).

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Competitive Pay & Bonuses: We believe in rewarding great work! You'll receive an attractive salary package plus performance bonuses to help you meet your financial goals.
• Your Health & Happiness Matter: Take care of yourself with our comprehensive health coverage, flexible work options, and generous time off. We understand that life happens outside of work too!
• Location-Tailored Benefits: Enjoy a complete benefits package designed specifically for your country, giving you the best coverage where you live.
• Everything You Need to Succeed: Work with top-of-the-line equipment and enjoy modern facilities, plus helpful allowances to support your work setup.
• A Place Where You Belong: Join our worldwide family where we celebrate what makes each of us unique. Here, everyone has a voice and equal opportunities to shine.
• Room to Grow & Thrive: Your success is our success! We foster a trust-based culture where you can develop your skills, take on new challenges, and be recognized for your achievements.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.