Director of People Operations

Director of People Operations

Location: Minneapolis, MN

FLSA Status: Exempt

Job Status: Full Time

Work Model: Hybrid

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle Required: No

Amount of Travel Required: Occasional domestic travel

Positions Supervised: People Operations Generalist

Reports To: VP of Operations

Department: People Operations

Reema Health is both a social care and behavioral health provider. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets our members where they are, and understands the community — can ease those burdens and effectively connect members to health care.  We're a passionate, member-focused tech startup, and we're on the lookout for a talented and empathetic Director of People Operations.

The Director of People Operations is responsible for building and managing our HR infrastructure, compliance and operational systems. This is a hands-on role that will initially focus on transitioning the company from our current PEO to direct employment operations across 10+ states in healthcare. You will own benefits administration, compliance, payroll systems, HR technology, employee data management while partnering closely with our Director of Talent who leads recruitment, onboarding, performance management, and learning and development.  The ideal candidate brings extensive experience in HR operations with a proven track record of PEO transitions, multi-state compliance management, and building scalable HR systems in fast-paced, high-growth environments. This role will start as a tactical operator building our infrastructure with significant hands-on execution required, and has potential to grow as the company scales.

Responsibilities:

PEO Transition & HR Infrastructure

• Lead the end-to-end transition from our current PEO to direct employment, including vendor selection, system implementation, data migration, benefits transition, and compliance across all states.
• Select, implement and optimize HRIS, payroll, benefits administration, and time-tracking systems to support our distributed workforce.
• Establish payroll operations, ensuring accurate and compliant processing.
• Build and document HR policies, procedures and workflows to support scalable operations.

Benefits & Total Rewards

• Design, implement, and manage a competitive and equitable total rewards strategy, including compensation structures, benefits programs, wellness initiatives and leave programs.
• Manage open enrollment and benefits communications.
• Partner with benefits brokers and carriers to negotiate rates and ensure excellent employee experience.

Compliance & Risk Management

• Ensure all people operations policies and practices are in full compliance with federal, state, and local employment laws. Proactively stay ahead of new regulations and adjust policies as needed.
• Identify and mitigate people-related risks, including those related to employment practices, safety, and compliance. 
• Conduct effective, thorough, and objective investigations.

HR Operations & Employee Experience

• Oversee compensation structures, job architecture, and equity in pay practices.
• Drive the strategy for employee celebrations, recognition incentives, and engagement in a remote workforce, ensuring every team member feels valued and connected.
• Use people analytics and HR data to inform decisions and measure the impact of people initiatives.
• Serve as a key partner to leaders across all business units, championing the company's core values and ensuring they are woven into all people-related programs, policies, and initiatives.
• Foster a culture of excellence, collaboration, and continuous improvement across the People Operations team.

Education, Experience and Skills:

• Bachelor's degree in Human Resources, Business Administration, or a related field; a master's degree or relevant certification (e.g., SPHR, SHRM-SCP) is a plus.
• Minimum 10 years of progressive HR operations experience in a fast-paced, innovative environment. Experience working in a high-growth startup or healthcare is a plus.
• Proven experience leading PEO transitions and implementing HR infrastructure, including HRIS selection and benefits program design.
• Minimum 5 years of experience in people leadership with a demonstrated history motivating and managing a team of HR professionals. Experience leading teams in Healthcare or Health Tech is a plus.
• Exceptional leadership and communication skills, with the ability to influence and build strong relationships with stakeholders at all levels.
• Deep experience in multi-state employment compliance, including designing and managing compensation and benefits programs.
• In-depth knowledge of wage and hour regulations, including the Fair Labor Standards Act (FLSA), to ensure proper classification of employees and accurate payroll practices.
• Comprehensive understanding of benefits administration and compliance, including laws related to the Affordable Care Act (ACA), Consolidated Omnibus Budget Reconciliation Act (COBRA), Employee Retirement Income Security Act (ERISA), and other regulations governing health and welfare plans.
• Demonstrated understanding of laws prohibiting discrimination and governing employee leave, such as the Americans with Disabilities Act (ADA), Equal Employment Opportunity (EEO) laws, Family and Medical Leave Act (FMLA), and various state-specific leave requirements.
• A strong background in identifying and mitigating HR-related risks, developing sound policies, and implementing best practices to ensure a safe, ethical, and compliant workplace.
• Demonstrated history building and iterating operational programs, policies, and practices that scale with organizational growth.
• High EQ with heightened self-awareness and executive presence and ability to operate in ambiguous environments.

Benefits: 

• Competitive Salary and Equity Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match 
• Employee Assistance Program
• Paid Parental Leave
• Accrued Paid Time Off
• Technology Stipend
• Flexible Schedules and Remote Work

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.