Director, People Experience Partner

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Global People Experience Partner

Our People Experience Partner (PXP) teams will strengthen employee purpose, ignite energy & elevate organization-wide performance by activating, facilitating & enhancing moments that matter.  PXP teams will activate HR products & services that enrich the lives of JLL employees whilst working with Business & HR leaders to facilitate the employee experience by coaching managers on the moments that matter throughout the employee lifecycle. PXPs will use their Business acumen, HR expertise & local knowledge to enable Business & HR priorities.  PXPs will deep dive, surface insights, & influence HR Service Delivery & HR/Talent COEs to improve & when required rebuild policies, processes, & tools that will enhance moments that matter unleashing WD talent to do their best work.

The Global People Experience Partner will help facilitate PXP connectivity and regional/country expertise across specific geography or populations.

Key Accountabilities

Functional Knowledge

• Act as the primary point of contact within a region to facilitate connectivity across the broader PXP team within a specific geography or population. 
• Collaborate with regional and local country PXPs to bring information, processes and solutions back to the broader PXP team to deliver to a global business audience. 
• Collaborate with Work Dynamics & Corporate Functions regional PXPs to deliver a consistent & positive One JLL experience for all team members across a global audience.
• Proactively share regional nuances of HR cyclical activities to activate and facilitate JLL's global and regional policies, processes, and tools that support moments that matter across a team member's experience.
• Lead and coordinate the talent Management cyclical activities including Goal Setting, Talent Review, Succession Planning, Year-End & Compensation Planning
• Partner with Regional People Partners to understand and advocate regional HR requirements to contribute to the development and evolution of the people experience culture.
• Use Business acumen, HR expertise & local knowledge to proactively anticipate opportunities or issues & develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions
• Drive a culture of inclusion which celebrates our employee diversity and promotes a sense of belonging & value where every voice is heard.
• Partner with HR Product colleagues to create and deliver best in class HR resources, processes and overall experiences.
• Lead ad hoc projects impacting business results and experience moments.
• Collaborate with Employee Relations team to manage complex employee relations situations.
• Consult, advise and coach business stakeholders.
• Support transition, expansion and stabilization of new business with particular focus on the employee experience.
• Identify and recommend efficiencies in the employee life cycle – using touchpoints and hand offs to other People Solutions and Experience stakeholders.
• Serve as a strategic advisor, leveraging human capital data and analytics on a regular basis to inform and guide business decision-making processes.

Business Expertise

• Experience of delivering HR and Operational activity within a complex organization with the ability to balance JLL and client needs.
• Highly skilled in utilizing data & technology to drive business performance and organization efficiency. 

Skills & Competencies

Leadership

• Drive the growth of Work Dynamics by leading a team to deliver exceptional employee experience. 
• Develop and sustain strong & influential relationships within the business & HR to understand and cascade HR & Business priorities across the PXP team in an engaging and energized way.
• Strong team management skills with the ability to effectively manage priorities, leverage best practice & innovation 
• Global mindset with a hunger for understanding and promoting the organization’s strategy 
• Reputation for integrity, dedicated work ethic, ownership & accountability
• Passion for inspiring & developing high performing teams through the creation of an exceptional culture.
• An appetite for exceeding expectations and creating wow within the business & HR organization

Problem Solving 

• Excellent organizational skills with a starter finisher mentality with acute attention to detail
• Ability to use data to tell a convincing narrative and inform and/or make impactful decisions.
• Adept at managing multiple priorities/projects simultaneously

Interpersonal Skills

• Builds robust relationships across all regions and demonstrates a high degree of emotional intelligence 
• Exceptional cross-cultural communicator and influencer
• Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of senior stakeholders across multiple geographies
• Ability to cultivate robust & meaningful relationships to serve as a trusted HR expert
• A passion to work with people across a variety of backgrounds with the desire to support team development.

Leadership Capabilities

Drive Change, Think Big, Inspire, Help Others, Get it Done, Business First

Qualifications

• Bachelor's degree or equivalent experience.
• Experience supporting Global teams preferred.  
• 8+ years of HR experience with at least 5 supporting executive leaders and teams in  large complex organizations.
• Demonstrated project management and change management experience.
• Demonstrated experience using data to identify insights and drive action/change.
• Experience in matrixed organization.
• Ability to thrive in a dynamic and ambiguous environment.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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Accepting applications on an ongoing basis until candidate identified.