Key Responsibilities:
- Serve as the primary point of contact for centralized reporting on partner KPIs, including Hyperscaler activity managed in CPE and BGs.
- Establish and monitor performance standards for the Business; identify and address non-compliance.
- Manage the full lifecycle of partner incentive fund programs, including those with Hyperscalers.
- Identify and implement cost-effective operational improvements to enhance Business efficiency.
- Oversee partner onboarding and resolve partnership-related issues.
- Lead implementation and optimization of strategic partnerships, including cross-functional coordination, deal tracking, reporting, and partnership accounting.
- Develop and execute long- and short-term business plans for partnerships.
Qualifications:
- Bachelor’s degree required; advanced degree preferred.
- 10+ years of experience in enterprise operations, customer delivery, or program management.
- 10+ years of leadership and budget management experience.
- 5+ years in the IT services industry.
- Experience working with cloud technology companies and enterprise-level clients.
- Proven ability to develop strategic vision and lead change initiatives.
- Strong resource management skills to achieve goals efficiently.
- Demonstrated success in scaling enterprise operations in a tech or services environment.
- Executive presence with the ability to engage C-suite stakeholders.
- Deep financial acumen, including P&L management.
- Advanced understanding of Rackspace’s strategic partners, vision, and roadmap.
- In-depth knowledge of competitor offerings, including strengths and weaknesses.
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
