The Role
Lead operations for creative, video, and development pipelines; manage project timelines, QA, reporting, and cross-functional alignment; own hiring and process documentation to ensure on-time, on-budget, high-quality delivery.
Summary Generated by Built In
We’re seeking an exceptional Director of Operations to take ownership of the company’s creative and production infrastructure. This role sits at the center of our team, overseeing the design, video production, and development pipelines while also leading recruitment efforts to ensure we are consistently maintaining an all star team.
The ideal candidate thrives in fast-moving environments and is excited about juggling multiple priorities without losing focus. They bring operational rigor to creative work, ensuring that ideas move efficiently from concept to execution, while maintaining the highest standard of quality. This role requires someone who is structured, decisive, and deeply accountable.
The Director of Operations must develop an integrated understanding of each active account, ensuring that workflow, resourcing, deadlines, and creative output are aligned with client expectations and company standards.
Responsibilities
- Oversee and manage project timelines and scope across design, video production and development pipelines to ensure on-time, on-budget delivery.
- Lead talent acquisition efforts, including identifying hiring needs, sourcing candidates, coordinating interviews, and supporting onboarding for open roles.
- Drive cross-functional alignment by partnering with creative, development, marketing, and executive teams to maintain a high standard of product quality and client deliverables.
- Lead project tracking and reporting, providing consistent visibility into status, progress, risks, and delivery milestones.
- Oversee issue identification and resolution, ensuring blockers are surfaced early and resolved efficiently in collaboration with the executive and marketing teams.
- Support operational transparency by providing team members with accurate reporting on actual vs. estimated costs, timelines, scope changes, quotes, feature requests, and enhancements.
- Maintain operational discipline through project management, ensuring documentation, workflows, and internal systems are organized and up to date.
- Oversee QA processes for development initiatives, ensuring deliverables meet internal standards before client delivery.
- Conduct research and strategic analysis to support development, design, and marketing initiatives when required.
Requirements
- 3+ years work experience within an agency
- Exceptional organizational skills
- Excellent communications skills
- Superior attention to detail, and strives to ensure overall quality
- Ability to learn quickly, ask relevant questions, and adapt to change
- Ability to create and maintain process documentation
- Ability to follow a process that works in both a creative and/or technical environment
- Comfortable working in agency/creative environment
- Knowledge of project management processes and documentation
- Experience using Basecamp, Slack and/or similar tools for project monitoring
- Experience clearly documenting and communicating requests and reporting requirements to internal teams
- Fantastic relationship builder with strong collaborative skills
Perks
- Opportunity for growth in the company
- Work alongside an incredible slate of clients and team members
- Fun, creative and collaborative company culture
Compensation
- Long term disability insurance
- Health care offering, including dental and vision
- At the 1 year mark: 401k
- Unlimited Paid Time Off
Top Skills
Basecamp
Slack
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The Company
What We Do
Brand Knew is a creative collective and strategic advisory that partners with media companies, causes and consumer brands, towards meaningful audience and growth.
