Director of Operations

Company and Vision 

PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of life events. 
The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and Gifts.com. Visit www.planetart.com to learn more about our brands.
We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego, CA, Woodridge, IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe. 
Job Overview

We are seeking a commercially driven and execution-focused Director of Operations to take ownership of vendor performance, cost discipline, and capacity execution across our global network. This role requires a strong negotiator with the confidence to challenge vendors, push for improved terms, and hold partners accountable to service and profitability expectations.

The Director of Operations will lead high-impact operational initiatives with urgency, ensuring that capacity, seasonal placement, and SLA execution align with brand forecasts and peak demand requirements. This individual must be comfortable operating in high-stakes environments, driving tough conversations, and making data-backed recommendations that improve margin and long-term scalability.

This role requires someone who can communicate clearly, understand the financial impact of decisions, and collaborate across departments while holding vendors accountable.

PLEASE NOTE: Candidates must be local to or willing to relocate to the Calabasas area as we operate on a hybrid work model (3 days onsite, 2 remote)
What You’ll Do
Key Responsibilities

• Develop and execute strategic operational initiatives that are incorporated into the company roadmap and delivered on defined timelines. Initiatives include SKU rationalization, Q4 capacity planning, seasonal product placement, and new vendor sourcing strategies. 
• Lead pre-season capacity planning processes, ensuring vendor capability aligns with brand forecasts and peak demand requirements.
• Oversee seasonal placement strategies to ensure production capacity and service levels are aligned with brand needs and customer expectations.
• Own vendor sourcing strategy, contract negotiations, and cost reviews. Recommend sourcing optimizations and structural changes to the vendor base to improve short- and long-term performance.
• Review and analyze vendor costs, SLA performance, and vendor profitability, including reprint and refund impact, and implement strategies to drive margin improvement.
• Develop measurement frameworks and analytical tools to assess operational performance, risk exposure, and vendor effectiveness. Establish and report on KPIs regularly to executive and cross-functional leadership.
• Lead and formalize the Quarterly Business Review (QBR) process for core vendors. Communicate performance results, risks, and improvement plans to internal stakeholders and recommend source base adjustments when warranted.
• Influence and align with cross-functional leaders through structured in-person and virtual meetings. Drive performance communication to Brand leaders during cross-functional forums.
• Implement continuous process improvements to streamline operational workflows and enhance scalability across 20+ brands and multiple eCommerce platforms.
• Design and deploy operational systems and reporting tools that improve visibility into vendor performance, capacity utilization, and service metrics.
• Lead and mentor teams responsible for vendor management, operational execution, and performance improvement initiatives.

What You Should Have
Skills, Qualifications, and Requirements

• Bachelor’s degree in business administration, Supply Chain, Operations or related field. 
• 8+ years of progressive experience in operations, supply chain, or business management, preferably within a multi-brand eCommerce or high-growth environment.
• Demonstrated experience building operational roadmaps and executing complex, crossfunctional initiatives.
• Strong financial acumen with the ability to analyze margin drivers, vendor profitability, and cost structures.
• Strong understanding of global trade regulations, import/export requirements, tariffs, and international vendor operations. 
• Experience leading structured vendor governance processes, including QBRs and SLA management.
• Advanced analytical and systems proficiency, with experience implementing reporting tools and KPI dashboards.
• Strong negotiation, communication, and executive presence, with the ability to influence at all levels.
• Proven ability to lead in a fast-paced, deadline-driven environment, particularly during seasonal peak cycles.

What You Can Expect
Working Conditions

• Work is performed in an office environment with low to moderate noise levels.
• Position requires regular, continuous use of computer.
• Position requires regular sitting and standing.
• Position requires regular interaction with team members through the following methods: in person, phone, Zoom, Slack, or email.
• This role requires 20% travel in support of vendor management and operational execution. 
• This is a hybrid position; employees are expected to be in the office three days per week (Monday, Tuesday, and Thursday) with the option of working remotely two days (Wednesday and Friday).

The compensation range for this position is $125,000 - $180,000 annual salary + bonus.
PlanetArt offers a comprehensive benefits package, including:

• Health, Dental, Vision and Pet Insurance
• Life Insurance
• Pet Insurance
• Mental Health Benefits
• 401(k) with matching
• Excellent Work/Life Balance – Paid Time Off, Sick Days, Paid Holidays, and Floating Holidays
• Employee Product Discounts