Director of Operations

Operational Execution & Improvement:

· Partner with the VP of Physician Services to implement scalable operational improvements that advance national strategy.

· Translate strategic direction into efficient workflows across scheduling, payroll, credentialing, and onboarding.

· Identify and eliminate process bottlenecks, driving workflow efficiency and improved service delivery.

· Provide consultative input on system applications, enhancements, and best practices.

· Lead the rollout of new operational initiatives and ensure consistent adoption across markets.

Payroll & Compensation Management

· Oversee physician payroll across multiple states and pay structures, ensuring accuracy, compliance, and timeliness.

· Collaborate with Finance, HR, and external vendors to optimize payroll integrations and reporting.

· Maintain compensation dashboards and trackers to ensure visibility into workforce costs and performance.

Scheduling, Credentialing & Onboarding:

· Direct scheduling operations to achieve reliable coverage and optimized fill rates.

· Partner with credentialing teams to accelerate time-to-credential and streamline onboarding.

· Standardize onboarding workflows to create a consistent and positive experience for physicians and staff.

Project Management & Accountability

· Provide project management oversight for operational initiatives, ensuring milestones are met and risks are mitigated.

· Monitor deliverables, dependencies, and performance metrics, reporting on progress regularly.

· Develop and maintain dashboards tracking credentialing timelines, staffing fill rates, workforce optimization, and budget adherence.

· Provide timely updates to VP of Physician Services and corporate leadership.

Leadership & Support Functions

· Manage and develop operations staff including Schedulers, Specialists, and future team members.

· Provide back-up support for scheduling, QGenda training, payroll processing, and credentialing.

· Represent operations in committee meetings, physician forums, and other cross-functional engagements as needed.

· Manage physician medical malpractice coverage, renewals, and documentation in coordination with Risk and Compliance teams.

· Foster a culture of accountability, collaboration, and service excellence.

SKILLS/QUALIFICATIONS:

· Bachelor’s degree required; Master’s preferred (MBA, MHA, or similar).

· 5–7 years of healthcare operations experience, ideally in multi-site physician practice or radiology.

· Experience managing payroll and scheduling across multi-state environments.

· Strong project management skills, including tracking milestones, advancing deliverables, and managing risks.

· Familiarity with healthcare IT platforms (QGenda, PACS, PenRad, HRIS/payroll).

· Background in process improvement and implementation of operational workflows.

· Excellent communication and interpersonal skills with the ability to collaborate across functions.

· Skilled in Microsoft Excel and reporting tools.

· National travel as needed.