Director, Operations

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Operations Director, Brokerage

Key Responsibilities:

Strategic Planning and Execution:

• Develop and implement operational strategies aligned with JLL's brokerage business goals
• Collaborate with senior leadership to set and achieve long-term objectives
• Identify opportunities for operational improvements and growth

Operational Management:

• Oversee day-to-day operations of the brokerage business line
• Optimize processes to enhance productivity and service quality
• Implement and maintain operational policies and procedures

Performance Management:

• Establish key performance indicators (KPIs) and monitor progress
• Analyze operational data to identify trends and areas for improvement
• Develop and implement strategies to enhance operational efficiency

Team Leadership:

• Lead, mentor, and develop a high-performing operations team
• Foster a culture of continuous improvement and innovation
• Collaborate effectively with cross-functional teams and stakeholders

Technology and Innovation:

• Drive the adoption of new technologies to streamline operations
• Identify and implement innovative solutions to enhance service delivery
• Stay abreast of industry trends and best practices

Financial Management:

• Manage operational budgets and resources effectively
• Identify cost-saving opportunities without compromising service quality
• Contribute to financial planning and forecasting processes

Risk Management and Compliance:

• Ensure compliance with relevant regulations and industry standards
• Develop and maintain risk management strategies
• Collaborate with legal and compliance teams to address potential issues

Client Relationship Management:

• Ensure high levels of client satisfaction through operational excellence
• Address and resolve complex operational issues that impact client relationships
• Contribute to business development initiatives when needed

Qualifications:

• Bachelor's degree in Business Administration, Real Estate, or related field; MBA preferred
• 3+ years of progressive experience in operations management, preferably in the real estate or brokerage industry
• Proven track record of leading and optimizing complex operations
• Strong understanding of the commercial real estate market and brokerage services
• Excellent leadership, communication, and interpersonal skills
• Analytical mindset with strong problem-solving abilities
• Experience with operational technology systems and data analysis tools
• Knowledge of relevant regulatory requirements and industry best practices
   

JLL is an Equal Opportunity Employer and is committed to attracting, retaining, and developing a diverse and inclusive workforce.

To apply, please submit your resume and cover letter detailing your relevant experience and why you're the ideal candidate for this role.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.