Director, Operations

Controlled Contamination Services (Controlled) has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state of the art strategies, processes and human capital, Controlled ensures the highest degree of service and integrity for the sensitive environment we support; impacting those industries that impact the world.

POSITION PURPOSE:
The Director of Operations is a leadership role that oversees cleaning operations and quality programs of specific accounts or group sites. The role is responsible for defining, coordinating and facilitating projects and ensuring the success of the accounts operations.

MAJOR AREAS OF RESPONSIBILITY:

• Continually monitor the cleanroom cleaning operations to ensure all activities are completed promptly and correctly.
• Responsible for staff development in areas such as cGMP training, technical skills, safety, and performance management. This includes hiring, completing annual performance reviews, and providing professional development opportunities.
• Plan, organize, and lead projects to improve efficiency and productivity and implement best practices in business management.
• Establish project deliverables based on project goals, quality goals, and company priorities.
• Apply project management tools, processes and principles to enable project success.
• Maintain project calendar, develop agendas, record minutes and action items and facilitate meetings.
• Identify and resolve project issues.
• Identify deviations and follow through on corrective and preventative actions (variances).
• Follow Good Manufacturing Practices and maintain a cGMP document program.
• Ensure that there is a minimum inventory level of standard stock materials.
• Assist in the cross training of other Controlled Contamination Services personnel.
• Represent the company at customer meetings along with sales manager and their regional manager.
• Ensures accurate time keeping and labor law compliance
• Manage region’s P&L and financial performance by reviewing and analyzing financial statements and data, operating reports, budget variance reports, and other appropriate financial information to monitor attainment of financial goals
• All other duties as defined by your supervisor

PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING:

• Demonstrate excellent leadership and communication skills
• Demonstrates excellent documentation skills, and adhere to all GMP regulations
• Demonstrates excellent conflict resolution skills, and maintain confidentiality
• Ability to stay calm and rational under pressure
• Adheres to all policy and conduct standards and embraces the culture of Controlled
• Must have a high level of attention to detail and excellent time management skills
• Must be proficient with cleaning chemical components and safety requirements.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in business administration or related field. 
• 5-7 years of experience in the janitorial, cleaning, or related field is preferred.
• 1-3 years supervising the work of others required.

SKILLS REQUIRED:
Must have and be able to consistently apply the following skills at the levels indicated to produce assigned results:

• Communication Skills
• Customer Service Skills
• Initiative Skills
• Problem Solving Skills

PHYSICAL REQUIREMENTS:
Required to spend on-the-job time on the following physical activities:

• Stand
• Walk
• Lift/Climb
• Driving from Account to Account
• Talk/Hear
• Use hands to finger, handle or feel
• Reach with hands or arms
• The Weight or Force requirement in this position is: Up to 30 pounds

VISION REQUIREMENT:

• This position requires to have close vision (clear vision at 20 inches or less), and color vision (ability to identify and distinguish colors).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Controlled Contamination Services is an equal opportunity employer – vets/disability.