Director of Operations

We are currently hiring for a Director of Operations: Security. The Director of Operations is responsible for the daily operations of the region. This role is accountable for serving clients, staffing, reporting, procedural and company policy compliance. The Director of Operations must oversee and ensure accuracy of billing, payroll, and the collection for services rendered in addition to maintaining overall contract performance and margins. This position will provide support for the Branch Manager and Vice President of the region by developing and fostering positive working relationships with employees and clients.

The Director of Operations is the primary point of contact for all operational management functions pertaining to the Operations personnel.

The Director of Operations is responsible to the Branch Manager and/or Vice President to oversee and efficiently implement all aspects of operations by providing quality service to our clients; ensuring these accounts are operated in a manner consistent with established policies, contracts, and applicable laws.

MUST CURRENTLY RESIDE IN HOUSTON, TEXAS

These tasks should be completed within the following:

DAILY:
• MEET WITH SCHEDULERS AND ROAD SUPERVISORS TO ENSURE CLIENT EXPECTATIONS ARE MET AND THE PROPER TOOLS ARE IN PLACE FOR CONTINUED SUCCESS.
• REVIEW TRACK TIK KPI’S IN ORDER TO MAINTAIN CONTROL OVER OPERATIONS.
• ADDRESS ANY ISSUES, PROVIDE FEEDBACK TO ENSURE THAT THE NEEDS OF YOUR INDIVIDUAL CLIENT(S) ARE HEARD AND ARE BEING MET.
• MANAGE AND CONTINUOUSLY DEVELOP ASSIGNED TEAM MEMBERS WHICH ARE DIRECT REPORTS.
• MAINTAIN OFFICE AREA UPKEEP; COORDINATE WITH ALL WHO SHARE YOUR SPACE TO ENSURE THAT THE OFFICE HAS A PROFESSIONAL LOOK AND IS KEPT ORGANIZED, FREE OF CLUTTER AND THAT ITEMS ARE BEING PROPERLY USED.
• DEVELOP AND MAINTAIN CONSISTENT AND PRODUCTIVE CLIENT RELATIONS FOR CONTINUED SUCCESS. CLIENT CONTACTS SHALL BE VISITED AT LEAST ONCE (1) BI-WEEKLY. AN OPS MANAGER SUMMARY IS EXPECTED TO BE SUBMITTED TO THE BRANCH MANAGER AND/OR VICE PRESIDENT AT THE CONCLUSION OF EACH WEEK (EOD THURSDAY).
• COORDINATE WITH RECRUITING, SCHEDULING, BRANCH MANAGER AND/OR VICE PRESIDENT TO REMAIN INFORMED OF BUSINESS NEEDS AND EVOLVING EXPECTATIONS. FREQUENT MEETINGS AND COMMUNICATIONS ARE NECESSARY FOR SUCCESS.
• ASSIST IN ENSURING THE MINIMLIZATION OF NON-BILLABLE OVERTIME AT YOUR ACCOUNTS.
• CONSISTANTLY REVIEW EMAILS, TRACKTIK REPORTING AND THE UPKEEP OF THE FOLLOWING: NEEDED CORRECTIVE ACTIONS/DISCIPLINARY MEASURES WITH RELATION TO PERSONNEL, SUPPLIES/EQUIPMENT, UNIFORM ITEMS, AND SPECIFIC SITE NEEDS. FREQUENTLY RESPOND TO THESE COMMUNICATIONS, DIRECTING GOALS AND TASKS.
• INSPECT THE UPKEEP OF ALL SITE VEHICLES, GOLF CARTS, AND EQUIPMENT. VEHICLES, GOLF CARTS AND EQUIPMENT ARE NOT FOR PERSONAL USE. EATING AND DRINKING (LIQUIDS OTHER THAN WATER) ARE PROHIBITED INSIDE THE VEHICLE. VEHICLES, GOLF CARTS AND EQUIPMENT SHOULD BE HANDLED AND OPERATED WITH GREAT CARE AND RETURNED IN THE SAME CONDITION IT WAS PROVIDED IN.
• EVALUATE AND VALIDATE WORKER COMPETENCY TO MAINTAIN THEIR CUSTOMER CENTRIC ROLE.
• CONFIRM SITE ACTIVITY VIA SITE VISITS, PHONE CALLS, AND REMOTE CAMERA ACCESS.
• MANAGE COLD START & PRIORITY ACCOUNTS (AS INSTRUCTED) IN AN EFFICIENT AND RELIABLE MANNER
• ASSIST LEADERSHIP WITH GIVEN TASKS AND DIRECTIVES
• MAINTAIN ACCOUNTABILITY OF SHIFTS, SHIFT COVERAGE AND OFFICER PERFORMANCE
• ALWAYS ESCALATE MEDICAL OR OPERATIONAL EMERGENCY MATTERS IMMEDIATELY TO SENIOR LEADERSHIP IN THE EVENT A CHALLENGE OR EMERGENCY OCCURS
• PROVIDE A SUMMARY REPORT OF YOUR DAILY ACTIVITIES AND THE TIMES OF YOUR ACTIVIITES IN TRACKTIK.
• MAKE DETAILED NOTES OF EVERY ACCOUNT VISITS IN TRACKTIK UNDER JOURNAL ENTRIES.
• REVIEW AND APPROVE TRACKTIK REPORTS FOR YOUR CLIENT(S).
• ASSIST WITH TRAINING, ENCOURAGEMENT, AND ACCOUNTABILITY OF OFFICERS AND SITE LEADERS.
• TASKS AS ASSIGNED BY MSC BRANCH LEADERSHIP

WEEKLY:
• INSPECT SITE CAMERAS FOR FUNCTIONALITY, REPORT OUTAGES, OR INCONSISTENCIES TO SENIOR MANAGEMENT.
• ACCOUNT FOR ATTENDANCE TRACKING (I.E. SCHEDULE ADHERENCE).
• MANAGE AND REPORT NBOT % AND TURNOVER %
• IDENTIFY OPEN / OPENING POSITIONS TO SCHEDULING AND RECRUITING FOR YOUR ACCOUNTS.
• MAINTAIN FREQUENT AND POSITIVE CONTACT WITH FIELD PERSONNEL, PEERS, AND LEADERSHIP.
• ENSURE THAT REQUIREMENTS, TRAINING, AND DEVELOPMENT ARE FOLLOWED ACCORDING TO THE MSC CONTRACT.
• REVIEW AND MAINTAIN VEHICLE GPS REPORTS FOR QUALITY CONTROL, REVIEW VEHICLE MAINTENANCE, AND UPKEEP.
• BE PRESENT FOR ORIENTATIONS FREQUENTLY TO MEET WITH ASSIGNED NEW HIRES.
• ASSIST IN THE RECRUITMENT OF NEW EMPLOYEES UTILIZING VARIOUS OUTLETS (I.E.JOB FAIRS, ONLINE RECRUITMENT, IN PERSON INTERACTONS, ETC.).
• INSPECT SITE VEHICLES FOR SIGNS OF DAMAGE, WEAR, AND MISUSE.
• MEET WITH SCHEDULERS AND COMMAND TO ENSURE CORRECTNESS AND COMPLIANCE OF CONTRACTURAL REQUIREMENTS.
• MAINTAIN AND UPDATE ALL TRACKTIK LOGS, REGION AND SITE CONTACT LISTS AS WELL AS POST ORDERS (AS NEEDED).
• REVIEW INVOICES FOR ACCURACY AND ADJUST AS NEEDED PRIOR TO BEING SENT TO THE CLIENT.

MONTHLY:
• COMPLETION OF OVERNIGHT FIELD AUDITS OF YOUR SITES (MINIMUM ONCE (1) PER MONTH) SUPPORTED BY REPORT/DOCUMENTATION
• MEET WITH THE TEAM AND MANAGEMENT TO REVIEW STRATEGY, PROCESSES, AND PROCEDURES.
• INSPECT ACCOUNT EQUIPMENT CONTROL / HANDLING PROCEDURES.
• ATTEND AND REPORT BACK ON CLIENT/BOARD MEETINGS (ASK FOR ASSISTANCE IF NEEDED).
• ARRANGE AND ATTEND SITE MEETINGS WITH ON SITE LEADERSHIP / OFFICERS TO FURTHER BUILD COOPERATION AND LEND SUPPORT TO SITE LEADERSHIP/OFFICERS.
• ASSIST IN BUILDING NEWLY ACQUIRED PROGRAMS (QUALITY STAFF ACQUISITION, EQUIPMENT AND PROGRAM DEVELOPMENT).

Requirements:

• Demonstrated leadership experience directing security operations for large, high risk, complex facility security program, corporate security programs or related industry.

• Five (5) years progressive management experience in the security industry or related field.
• Bachelor’s Degree in Criminal Justice or related field preferred.
• Advanced security industry training & professional development.
• Knowledge & understanding of P&L’s, time & attendance systems, security best practices.
• Ability to recruit, develop, and grow talent.
• Outstanding customer service skills, building strong relationships on the foundation of trust & partnership.

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