Description
Director of Operations Support and Training Benefit Highlights
- Hybrid work schedule
- Paid vacation, personal, sick, holiday, volunteer & birthday time off
- 401(k) with 6% match and 4% profit-sharing contribution
- Top-notch health insurance, dental, and vision
- HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
Location: Kalamazoo, MI (Main Office)
About The Role
The Director of Operations Support and Training provides strategic leadership for branch support, operational training, staff development, and process improvement. This role partners with credit union leaders to strengthen operational consistency, employee capability, compliance, service delivery, and readiness for organizational change.
Where You’re Headed
Working closely with executive leadership and leaders across the organization, you'll gain operational and strategic experience that can prepare you for future leadership opportunities.
What You’ll Do
- Lead the branch support, operations training, and facilities teams in advancing consistency, efficiency, employee development, and member service across all branches
- Lead Operations training and talent development programs, including onboarding, coaching, leadership development, needs assessment, and training effectiveness.
- Lead operational improvement initiatives, resolve complex operational challenges, and ensure successful implementation of process improvement and system changes.
- Oversee facilities, vendor relationships, security administration, budgeting, and other operational support functions.
- Serve as the organization's designated Security Officer, providing oversight of information security policies, procedures, and compliance initiatives
- Ensure compliance with regulatory requirements, internal policies, audit standards, and operational controls.
Is This You?
- College degree in a related field, or equivalent education and experience
- 5+ years of progressively responsible experience in financial services, retail operations, training, organizational development, or a related field
- Financial services industry experience, including member service and sales experience
- Management experience, especially managing across multiple locations
- Advanced knowledge of and passion for adult learning principles, instructional design, facilitation, coaching, and training evaluation, including demonstrated experience designing, facilitating, and evaluating training programs
- Strong computer skills, including SharePoint and DNA (or comparable core system)
- Knowledge of budgeting, vendor management, and operational controls
- Professionalism in conduct, communication, and appearance
- Ability to translate business priorities and data into clear operational, learning, and project plans
- Strong professional judgment, results orientation, communication, project management, change management, analytical, and interpersonal skills
- Ability to travel to offsite locations
- Ability to be bonded
- Preferred But Not Required: Consumer lending experience
Why Join Arbor?
For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values:?Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits.?Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.
Skills Required
- College degree in a related field, or equivalent education and experience
- At least 5 years of progressively responsible experience in financial services, retail operations, training, organizational development, or a related field
- Financial services industry experience, including member service and sales experience
- Management experience, particularly across multiple locations
- Experience designing, facilitating, and evaluating training programs using adult learning principles, instructional design, coaching, and facilitation
- Strong computer skills, including SharePoint and DNA or a comparable core system
- Knowledge of budgeting, vendor management, and operational controls
- Professional conduct, communication, and appearance
- Ability to translate business priorities and data into operational, learning, and project plans
- Strong professional judgment, communication, project management, change management, analytical, and interpersonal skills
- Ability to travel to offsite locations
- Ability to be bonded
- Consumer lending experience
What We Do
Arbor Financial Credit Union is a not-for-profit, member-owned financial cooperative serving families and businesses across West and Southwest Michigan. Founded as the Kalamazoo School Employees Credit Union, it now offers banking and lending products including checking, savings, mortgages, auto loans, and small-business loans. The organization focuses on helping members improve their financial well-being while reinvesting in the communities it serves.
