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Job Profile SummaryThe Director, Operations - Prime Line is responsible for the overall operational performance of the Prime Line distribution network, providing strategic leadership and direction to deliver best-in-class service, safety, quality, productivity, and financial results. This role drives operational excellence across all locations, develops high-performing leadership teams, drives accountability and partners cross-functionally to execute business strategies that support growth, customer satisfaction, and long-term organizational success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Leadership & Operational Excellence
- Provides strategic leadership for all Prime Line locations, establishing operational priorities and driving execution against safety, service, productivity, quality and financial objectives.
- Owns operational and financial performance across all Prime Line locations, optimizing labor, distribution, inventory flow, service levels, and operating costs to achieve business objectives and profitability targets.
- Collaborates cross-functionally to align operations with enterprise goals.
- Oversees turnaround strategies for underperforming locations and drives a culture of continuous improvement.
- Develops and executes network strategies that support growth, operational scalability, and long-term business performance.
Talent Development & Team Leadership
- Hires, manages, and develops high-performing Operations teams across Prime Line locations.
- Builds a high-performing leadership culture through talent development, succession planning, performance management, and leadership capability enhancement.
- Coaches and mentors leaders to promote accountability; acts quickly when performance does not meet expectations.
- Conducts performance reviews and supports succession planning and career development.
Customer Experience and Operational Partnership
- Champions initiatives that enhance customer experience through operational excellence.
- Leverages Operations Excellence insights and feedback to drive innovation in service delivery.
- Aligns operational strategies with evolving customer and Prime Line Supply Chain expectations.
- Leads initiatives that improve customer service performance, delivery execution, and overall customer satisfaction.
- Partners closely with Sales, Supply Chain, Merchandising, and Customer Service teams to ensure operational strategies align with customer expectations and business priorities.
Accountability & Engagement
- Ensures compliance with all regulatory requirements, company policies, food safety standards, and workplace safety expectations.
- Leads business reviews, presents performance insights to executive leadership, and develops action plans to address risks and opportunities.
- Drives associate engagement through effective leadership, recognition, and communication, fostering a culture of accountability, transparency and operational integrity.
- Leads organizational change initiatives and operational transformations to support business growth and evolving customer needs.
- Other duties as assigned by manager.
SUPERVISION:
- Directly supervises operations leadership at all Prime Line locations.
RELATIONSHIPS:
- Internal: Prime Line Leadership Team, Mergers and Acquisitions Integration Team, Field Operations, Supply Chain Planning & Replenishment, Region and Area Presidents; Area, Region and HR business partners; Program Office change resources and other Operations, Program Office, Commercial Center of Excellence and Supply Chain leaders.
- External: Customers, vendors, third parties and external consultants as needed.
WORK ENVIRONMENT:
- Onsite: The associate in this role is expected to perform assigned responsibilities in a Prime Line office-based environment.
MINIMUM QUALIFICATIONS:
- 10 years of progressive leadership experience in supply chain operations, including leading warehouse and/or transportation operations.
- 7 years of people leadership experience with demonstrated success leading and developing operations leaders.
- Proven track record of success in P&L ownership, strategic planning, and operational execution.
- Demonstrated success delivering results across key operational metrics, including safety, quality, productivity, and employee retention.
- Demonstrated ability to lead through organizational complexity and influence outcomes across functions and locations.
- Strong understanding of business strategy, operating models, capacity planning, and financial principles.
- Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable business strategies.
- Strong executive presence and communication skills, with the ability to build credibility and influence senior leaders and cross-functional partners.
- Demonstrated ability to lead geographically dispersed teams and successfully develop leaders.
- Demonstrated ability to foster cross-functional collaboration and drive alignment across a matrixed organization.
- Up to 75% travel.
EDUCATION
- Bachelor’s degree in Business, Operations Management, Supply Chain Management or other relevant field or equivalent work experience.
PREFERRED QUALIFICATIONS
- Experience leading multiple geographically dispersed sites.
- Experience in foodservice, distribution, logistics, or a similarly complex operating environment.
- Advanced degree.
This role may also receive annual incentive plan bonus and long-term incentive program.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$115,000 - $175,000***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
Skills Required
- 10 years of progressive leadership experience in supply chain operations, including warehouse and/or transportation operations
- 7 years of people leadership experience leading and developing operations leaders
- Experience owning P&L, strategic planning, and operational execution
- Success delivering results across safety, quality, productivity, and employee retention metrics
- Ability to lead through organizational complexity and influence outcomes across functions and locations
- Strong understanding of business strategy, operating models, capacity planning, and financial principles
- Strong analytical skills for interpreting data, identifying trends, and developing actionable strategies
- Strong executive presence and communication skills
- Ability to lead geographically dispersed teams and develop leaders
- Ability to foster cross-functional collaboration in a matrixed organization
- Bachelor's degree in Business, Operations Management, Supply Chain Management, or a relevant field, or equivalent work experience
- Experience leading multiple geographically dispersed sites
- Experience in foodservice, distribution, logistics, or a similarly complex operating environment
- Advanced degree
US Foods Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about US Foods and has not been reviewed or approved by US Foods.
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Healthcare Strength — Medical, dental, and vision coverage with multiple plan options and day-one eligibility in many roles is highlighted as a relative strong point. Union agreements and company materials reinforce that health coverage is a core part of the total rewards package.
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Strong & Reliable Incentives — Incentives such as overtime, case/stop pay, and uncapped commissions often boost earnings in delivery, warehouse, and sales roles. Earnings can rise notably when hours are heavy or targets are met.
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Retirement Support — A 401(k) plan is standard, and recent union contracts add pension coverage in some locations. Together these programs support longer-term financial security.
US Foods Insights
What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more. ------------ Rules of Engagement Statement: We are proud to support community engagement on the US Foods LinkedIn page, and we're excited to see your comments, photos and videos. Please note that the views expressed by the community do not necessarily reflect those of US Foods. Before posting, please take a moment to read our rules for community content. We reserve the right to remove content that violates these rules. 1. Don't break the law. Content that appears to break the law or that advocates for breaking the law also is not permitted. 2. Be polite and courteous to everyone, even those you disagree with. This also means you may not post anything that is threatening, harassing, abusive, bullying, discriminatory, profane, sexually explicit, obscene, violent, gruesome, or similarly objectionable. 3. Stay on topic for this community and dialogue. Off-topic content may include but is not limited to irrelevant or out of context material, spam, promotional content, and links to third-party sites. 4. Follow LinkedIn's Terms and Conditions. 5. All posts must be by a real person and from a real profile. Content from fake or anonymous profiles is not permitted. 6. Our employees must also follow all of our applicable policies and guidelines, including but not limited to our Code of Conduct and Electronic Social Networking Policy
