Director of Operations - New York City

Overview 

What began in 2017 as an idea on the back of a napkin has quickly become an award-winning, fastest-growing communications firm working with some big-name consumer and B2B technology brands. At SourceCode, we combine creativity, data, and a human-first mindset to catalyze growth—for our clients, their businesses, ourselves, and our team members—guided every day by our core values: Astute, Ambitious, Authentic, Adaptable, Accountable, and Audacious.

Since launch, SourceCode has become one of the fastest-growing independent agencies in the industry — recognized with multiple best-in-class workplace and campaign awards, named to rankings that celebrate both performance and culture, and formally certified as a B Corp. We’ve led the charge on building a more responsible, future-facing model for communications, from joining Clean Creatives to holding ourselves accountable to how and where we do our work. We’re proud of the growth, but we’re prouder that we’re doing it the right way.

We fundamentally believe that what engages a brand’s audiences are the depth and authenticity of the stories they tell. As our Director of Operations, you’ll report to Managing Partner, Becky and play a critical role in building and scaling the systems that let our teams do their best work. You’ll be responsible for the smooth, compliant, efficient running of the business across our NYC, SF, and LDN offices as well as our remote staff. Your scope of work will include finance operations, people operations, resourcing, and vendor management — while partnering with leadership to ensure we’re set up for healthy, sustainable growth.

Salary Range: $90,000 - $110,000

What You’ll Do:

• Own Core Business Operations
• Monthly invoicing: Own and continuously improve the agency’s monthly invoicing process across all clients. Partner with account leads, external accountants to ensure invoices are accurate, timely and aligned to scope. Track AR status and escalate risk early.
• Accounts payable (A/P): Process vendor invoices, manage payment schedules, and maintain accurate records so that our partners are paid on time and spend is tracked to budget.
• Credit card management: Oversee corporate credit card distribution, spend policies, limits and reconciliation.
• Expense reporting: Maintain and enforce clear expense guidelines. Review, approve and code monthly expense submissions against budget and client allocations.
• People Operations, Benefits & Compliance
• PEO management: Serve as day‑to‑day point of contact with our PEO, ensuring accurate payroll processing, compliance, employee records, and timely resolution of any issues.
• 401(k) management: Partner with our retirement provider to manage employee enrollment, company match/profit sharing contributions, compliance testing and required notices.
• Resourcing & Capacity Management
• Resourcing management via ClickTime: Own our utilization and capacity tracking in ClickTime. Work with portfolio leads and US MD, UK MD and EVP of Client Services to ensure time sheets are accurate and on time, spot red flags early (over‑ or under‑servicing, burnout risk, unused capacity) and flag recommendations to leadership.
• Partner with US MD, UK MD and EVP of Client Services to forecast staffing needs by account, practice area and growth pipeline. Help balance workloads and inform hiring decisions.
• Office & Vendor Management
• Office management: Oversee physical office needs (supplies, snacks, mail, equipment, visitors, safety, maintenance). Ensure we’re delivering a professional, welcoming, high‑functioning space for employees, clients and candidates.
• Vendor management: Own relationships with key operational vendors (IT, software, facilities, perks, training partners, etc.). Negotiate rates and renewals, track contract terms, and ensure service levels are met.
• Contract / addendum support: Support leadership on ensuring MSAs, SOWs, renewals and addenda with clients and vendors and shared, signed, and organized appropriately. Maintain central copies, ensure correct signatures/terms, and track key dates and obligations.

How You’ll Support our Growth: 

• Operational Excellence & Financial Health
• Deliver 100% on‑time client invoicing each month; maintain clean AR aging and escalate any payment risk quickly.
• Maintain accurate, audit‑ready financial documentation across invoicing, expenses, credit cards and A/P.
• Work with leadership to keep total agency spend aligned to plan by tracking vendor costs, credit card spend, and non‑billable expenses — and surfacing variance before it becomes a problem.
• Support leadership in quarterly planning by providing accurate staffing/utilization views that inform hiring decisions and margin targets.
• As needed, support the managing partners with miscellaneous special projects
• People, Experience & Retention
• Keep the office running smoothly, with an environment that reflects SourceCode’s culture and standards of excellence.

What You Have: 

• 8+ years of operations, finance, people operations / HR, or business management experience in a marketing/PR/creative agency, consultancy or other professional services environment.
• Deep familiarity with the nuts and bolts of running an agency: invoicing, A/P, expense management, credit card programs, utilization tracking, and vendor contracts.
• Hands‑on experience working with a PEO and administering health, dental, vision, 401(k) and leave programs, ideally across multi‑state teams is a plus
• Strong command of spreadsheets, time‑tracking / utilization tools (ClickTime or similar), and general business systems (HRIS, payroll, accounting, contract management).
• Calm, detail‑obsessed and operationally minded — you build process, document it, communicate it, and hold people (kindly but firmly) accountable to it.
• High EQ and discretion. You’re comfortable handling sensitive financial and personnel information and you know when to escalate.
• A service mindset. You like being the person who makes things work — for leadership, for clients, and for employees.
• You’re comfortable interacting with senior clients including C-level stakeholders
• Ambitious and driven, you enjoy working through complex challenges and problem solving
• As a team member you’re proficient in organizing your own workload against priority and importance for the good of the team, and helping other team members to do the same 

How We Work & Benefits:

• SourceCode is intentional about building an environment where talented people can do the best work of their careers and still have a life. We offer competitive salary, performance‑based bonus opportunity, and a comprehensive benefits package that includes:
• Health, dental and vision insurance options for you and your family.
• 401(k) program with company match and profit sharing.
• PEO‑supported benefits administration plus FSA/HSA and commuter benefits.
• Flexible work arrangement and a generous flexible/unlimited PTO policy, including summer Friday hours.
• A very generous family leave policy (parental leave up to six months paid, with role protection for up to one year).
• Mobile phone stipend, stocked office snacks, and a culture that actually encourages you to use your time off.
• Ongoing learning & development programming to support career growth.
• The Director of Operations role is central to protecting our culture. You’ll be trusted with the systems, processes and rituals that keep the agency stable, efficient and people‑first as we scale.