As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
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Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
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Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
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Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
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Respond to audits that are completed by the company to ensure continual improvement is achieved
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Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
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Comply and exceed hotel and company Service Standards
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Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
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Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
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Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
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Hold regular briefings and communication meetings with the HOD team
What are we looking for?
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
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A degree or diploma in Hotel Management or equivalent
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Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
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Experience in managing budgets, revenue proposals and forecasting results
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In-depth knowledge of the hotel / leisure / service sector
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Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
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Accountable and resilient
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Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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Knowledge of the hotel property management systems
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5 years experience in the same or similar role
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Knowledge of Croatian language is preferred
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Skills Required
- Degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with Food and Beverage or Rooms Management experience
- Experience managing budgets, revenue proposals, and forecasting results
- In-depth knowledge of the hotel, leisure, or service sector
- Strong leadership skills to manage and motivate teams and exceed performance targets
- Accountability and resilience
- Ability to work under pressure
- Knowledge of hotel property management systems
- Five years of experience in the same or similar role
- Knowledge of the Croatian language
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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