Director, Operational Resilience – Resilience by Design

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The Role 

LSEG is seeking a dynamic and strategic leader to serve as Director, Operational Resilience – Resilience by Design.

Resilience by Design is a strategic approach to operational resilience that emphasizes embedding resilience principles directly into the architecture, processes, and culture of an organization—from the outset, rather than as an afterthought. Key principals include:

• Preparedness – anticipating risks and designing systems to handle them.
• Adaptability – enabling systems and teams to adjust quickly to changing conditions.
• Recovery – ensuring rapid restoration of critical functions within acceptable limits.
• Failing Forward – using disruptions as learning opportunities to improve future resilience

This role is pivotal in shaping and embedding a new Resilience Operating Model across the Group, with a strong emphasis on integrating resilience principles into the design and delivery of critical business services. Reporting to the Group Director, Operational Resilience, the successful candidate will drive cross-functional collaboration—spanning Risk, Technology, and Third Party Risk Management—to ensure regulatory alignment and operationalisation of resilience controls. This position offers a unique opportunity to influence enterprise-wide resilience strategy, and enhance governance within the  LSEG Group.

Key Responsibilities & Desired Outcomes  

• Contribute to the design and implementation of the new Resilience Target Operating Model for the  group, with a particular focus on how to embed and prioritise resilience principals across the whole front-to-back of a particular service offering.
• Operationalisation of controls and processes according to regulatory requirements  
• Development and execution of methodologies for all Important Business Service framework requirements covering identification of in scope services, service mapping and impact tolerance setting. 
• Support the management of a resilience governance framework to ensure sufficient oversight of key policy implementation and compliance as well as resilience (and underlying operational risk) escalation and decision making across Business Divisions 
• Partnership with second line to align resilience considerations into appropriate aspects of the risk management programme including taxonomy 
• Support the creation of key department and service-based metrics, KPIs and reports against key asset dependencies such as technology, data and supplier risks to enable management visibility into emerging risk as well as current vulnerabilities. 
• Support/ Advise Business Division representatives to produce these metrics, and to interpret the results to produce the “so what?” analysis; supporting the prioritisation of issues to be remediated
• Partnership and influence of strategic business leaders to manage Group specific resilience enhancements including identification of planning improvements and execution of vulnerability remediation based on strategic priorities
• Represents the Group at regulatory and industry meetings and conducts regular peer to peer benchmarking 

QUALIFICATIONS AND EXPERIENCE: 

Strategic & Analytical

• Strategic Thinking – Ability to align resilience initiatives with enterprise goals and regulatory mandates.
• Risk Assessment & Scenario Planning – Expertise in identifying, evaluating, and mitigating operational risks, including cyber, third-party, and systemic risks.
• Data-Driven Decision Making – Use of metrics, KPIs, and analytics to inform resilience priorities and measure effectiveness.

Technical & Operational

• Service Mapping & Impact Tolerance Setting – Experience in identifying Important Business Services and defining acceptable disruption thresholds.
• Process Design & Automation – Familiarity with embedding resilience into operational processes using tools such as Lean Six Sigma or BPM.
• Technology & Infrastructure Resilience – Understanding of cloud architectures, failover strategies, and IT recovery planning.

Leadership & Collaboration

• Experience with building an Operational Resilience function in the financial services industry
• Cross-Functional Influence – Ability to lead across Risk, Technology, Third Party Risk Management, and Business Divisions.
• Governance & Policy Development – Experience in establishing and managing resilience governance frameworks.
• Stakeholder Engagement – Skilled in communicating with regulators, executive leadership, and external partners.
• Excellent leadership and team management abilities. 
• Exceptional communication and interpersonal skills.  

Regulatory & Industry Knowledge

• Regulatory Alignment – Deep understanding of FCA, PRA, DORA, and Basel principles for operational resilience.
• Third-Party Risk Oversight – Proven ability to manage outsourcing risks and ensure resilience across vendor ecosystems
• Preferably time in a global / specialist consultancy capacity in the Resiliency space, or in a senior Resilience line role within a large financial services/ global organisation.

SKILLS AND KEY COMPETENCIES 

• Strategic Thinking 
• Regulatory Knowledge 
• Risk Assessment 
• Governance and Policy Development 
• Investigative Skills 
• Leadership and cross-functional influence
• Communication with regulators, executive leadership, and external partners.
• Collaboration

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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