At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
This role is expected to lead and coordinate the US omnichannel orchestration capabilities for Next-Best Experience (NBE) for patients and Next-Best Action (NBA) for health care providers.
As Director, Omnichannel Orchestration, at Gilead you will...
Key Responsibilities:
Omnichannel orchestration strategy & roadmap
Define and develop the US omnichannel orchestration vison, roadmap, and growth opportunities aligned to US commercial strategic priorities and Gilead enterprise capabilities.
Establish and lead a multi-year roadmap of omnichannel orchestration capabilities for Next-Best Experience (NBE) for patients and Next-Best Action (NBA) for health care providers.
Prioritize capabilities based on a clearly defined business need and impact, scalability, and feasibility.
Establish and manage US Omnichannel orchestration governance process with the stakeholders to ensure transparency, timely prioritization and implementation of roadmap.
Omnichannel orchestration capability building
Drive the implementation of the omnichannel orchestration capabilities for NBE/NBA programs in collaboration with functional and technology partners.
Set-up and stabilize the foundational data & analytics capabilities required for the Next-Best Experience for patients.
Lead the development of ML/AI driven decision engine to predict the optimal 4C-mix (customers, channels, content, cadence) for patient & HCP focused personalized campaigns.
Identify opportunities to connect & integrate the Patient & HCP decision engines to enhance the coordination of activation tactics across patients & HCPs.
Stakeholder Leadership and Influence
Build strong cross-functional alignment across US Digital & AI strategy & ops, US Commercial Insights, Analytics & operations, Commercial IT and Global Decision Science & Data management teams to help guide and inform the impact of US omnichannel orchestration capabilities.
Act as a visible internal thought leader on US omnichannel orchestration
Ensure that the omnichannel orchestration capabilities have a clear operating model defined across business and technology teams to ensure scalability and sustainability.
Partner with IT to scope and deliver scalable omnichannel orchestration solutions that enable us to transform the NBE/NBA programs.
Engage senior stakeholders as needed, to align priorities and outcomes.
Lead Delivery and Execution Excellence
Lead end-to-end US omnichannel orchestration capability delivery, ensuring speed is balanced with quality deliverables.
Define quarterly priorities, milestones, and execution plans.
Ensure all capabilities are tied to clear business outcomes and measurable value.
Act as an escalation point for complex cross-functional delivery challenges.
Embody a culture of operational excellence and continuous improvement.
Basic Qualifications:
Bachelor's Degree and Twelve Years' Experience
OR
Masters' Degree and Ten Years' Experience
OR
PhD and Eight Years' Experience
Preferred Qualifications:
10+ years of pharma commercial experience with strong analytical & communication skills
Deep expertise in building omnichannel orchestration & decision engines using AI/ML driven models for HCP and patient focused campaigns
Experience with Pharmaceutical data sources and nuances including patient level claims data, HCP & patient engagement data from sales, marketing & patient support programs
Proven experience to effectively navigate between commercial data, analytics, and technology environments
Demonstrated experience with innovation and strategic thinking to translating complex problems into measurable outcomes across a commercial organization.
Excellent organizational, planning and project management skills and ability to effectively manage cross-functional projects.
Proactive self-starter who thrives in a fast-paced, collaborative, and evolving environment.
Demonstrated communication and teamwork skills; ability to gain consensus and act within a matrix team environment; Ability to work in a collaborative and influencing fashion that drives to business action
People Leader Accountabilities:
•Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
•Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
•Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Skills Required
- Bachelor's degree and 12 years of experience
- Master's degree and 10 years of experience
- PhD and 8 years of experience
- 10+ years of pharmaceutical commercial experience
- Strong analytical and communication skills
- Deep expertise building omnichannel orchestration and AI/ML-driven decision engines for HCP and patient campaigns
- Experience with pharmaceutical data sources, including patient-level claims data and HCP and patient engagement data
- Experience navigating commercial data, analytics, and technology environments
- Innovation and strategic thinking to translate complex problems into measurable commercial outcomes
- Excellent organizational, planning, and project management skills
- Ability to manage cross-functional projects effectively
- Proactive self-starter able to work in a fast-paced, collaborative, evolving environment
- Strong communication and teamwork skills, including consensus-building in a matrix environment
Gilead Sciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gilead Sciences and has not been reviewed or approved by Gilead Sciences.
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Fair & Transparent Compensation — Pay is considered competitive and fair relative to roles, frequently cited as a standout strength. Feedback suggests compensation compares well within biotech and is a notable reason employees feel valued.
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Equity Value & Accessibility — Stock awards and an employee stock purchase program are consistently described as meaningful parts of total compensation. Equity components are seen as accessible and enhance long‑term wealth building.
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Retirement Support — A strong company 401(k) match with immediate vesting is often singled out as a differentiator. This support is perceived to significantly boost long‑term financial security.
Gilead Sciences Insights
What We Do
The way we see it, the impossible is not impossible. It’s simply what hasn’t been achieved yet. For more than 30 years, we’ve pursued it, chased it down, tackled it for answers and surrounded it for a way in. We have worked tirelessly to bring forward medicines for life-threatening diseases. Creating Possible drives everything we do. It’s evident in our mission and core values. This is how we built a culture of excellence that is fueled by a passion for improving lives of people around the world. For us, nothing is impossible – because of the people we work with, the communities we stand with and the partners we push forward with. Our ~12,000 employees band together through science, grit, compassion and courage to prove the impossible wrong. At Gilead, the tangible results of your contributions are evident. Where every individual matters. Where all employees can enhance their skills through ongoing development. And where we start every day with one question: “What’s next?” Social Media Guidelines: https://gilead.inc/3t1m7d5
