Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Director Network Operations leads the team that operates and manages the deployed network infrastructure supporting the MSGE family of companies’ facilities and venues. The Director Network Operations will work with Enterprise Technology and respective venue Production and Technical Operations teams to understand business and technical requirements and to ensure live events are executed as intended. Director Network Operations will be responsible for managing subordinate network engineers, executing event support, Level 1 through 3 technical support, network infrastructure management, and identifying issues that required troubleshooting escalation. The Director Network Operations will execute infrastructure monitoring and event reporting.
What will you do?
- Monitors managed network devices and virtual machines and executes Level 1 Support — alert handling, incident triage, service restart/restoration, and escalation.
- Ensures network engineering support is provided to Madison Square Garden Entertainment and Sphere Entertainment venues for all events.
- Ensures standard operating procedures are in place for alert handling, incident triage, escalation, and network infrastructure/circuit deployment and decommissioning.
- Maintains running configurations and diagrams of all WAN/LAN networks and generates technical documentation for required network changes.
- Executes event and network status reporting in coordination with the Venue Technology and respective venue Technical Operations teams.
- Works in close partnership with technical engineering teams and provides technical consultation to ensure successful system implementation.
- Responsible for providing the network services that enable venue business applications and communication platforms, working closely with application and capability owners to ensure application/capability availability.
- Additionally responsible for the following:
- Installation of network hardware and software.
- Management and maintenance of network infrastructure.
- Network monitoring, analysis, and reporting tools.
- Day-to-day network operations.
- Trouble ticket generation and response; carrier interface and escalations.
- Application of configuration changes via our change control systems and processes.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site
What do you need to succeed?
- 10+ years of related experience
- Bachelor’s degree, or equivalent combination of education and experience
- Minimum of 10 years of enterprise network operations experience, must have experience managing geographically diverse teams of technologists
- Bachelor's degree in engineering, computer science, or computer engineering preferred, or equivalent combination of education and experience
- 5 years of vendor management experience is required, must have managed complex vendor engagements with large organizations such as Cisco, Palo Alto, F5, and others
- 3 years' experience supporting large events and venues
- Hands-on experience deploying various tool sets that support monitoring and alerting across diverse platforms — must have integration experience working with event correlation platforms and ticketing systems such as ServiceNow
- Experience with network management/monitoring tools such as Cisco Wireless LAN Controller, Catalyst Center, Cisco Nexus Dashboard Fabric Controller, SolarWinds, Cisco ThousandEyes, and Meinberg PTP Trackhound
Special Requirements:
- Ability to work a flexible schedule in support of a 24/7 security environment, including evenings, weekends, holidays, and nontraditional work hours as operational requirements dictate.
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Skills Required
- 10+ years of related experience
- Bachelor’s degree or equivalent combination of education and experience
- 10+ years of enterprise network operations experience
- Experience managing geographically diverse teams of technologists
- Bachelor’s degree in engineering, computer science, or computer engineering, or equivalent combination of education and experience
- 5 years of vendor management experience
- Experience managing complex vendor engagements with organizations such as Cisco, Palo Alto, and F5
- 3 years of experience supporting large events and venues
- Hands-on experience deploying monitoring and alerting toolsets across diverse platforms
- Integration experience with event correlation platforms and ticketing systems such as ServiceNow
- Experience with Cisco Wireless LAN Controller, Catalyst Center, Cisco Nexus Dashboard Fabric Controller, SolarWinds, Cisco ThousandEyes, and Meinberg PTP Trackhound
- Ability to work evenings, weekends, holidays, and nontraditional hours in support of 24/7 operations
Madison Square Garden Entertainment Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Madison Square Garden Entertainment Corp. and has not been reviewed or approved by Madison Square Garden Entertainment Corp..
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Healthcare Strength — Core medical, dental, vision, and prescription coverage is complemented by FSAs/HSAs, supplemental health options, an Employee Assistance Program, and Wellhub access. Optional pet insurance further broadens the health and wellbeing offering.
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Retirement Support — A 401(k) with an immediately vested company match is paired with income/survivor protection plans and additional retirement vehicles. Company disclosures reference multiple savings and pension arrangements, signaling a mature framework.
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Parental & Family Support — Paid parental leave and paid military leave are featured within the package. These policies provide meaningful support for caregiving and major life events.
Madison Square Garden Entertainment Corp. Insights
What We Do
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences. Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment. MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America. More information is available at www.msgentertainment.com
