Who We Are
At Orion Global Solutions, we’re not your typical tech consultancy. As a Salesforce Summit Partner (the highest tier!) and one of the fastest-growing Salesforce partners in the New York Metro area, we bring innovation, speed, and genuine collaboration to every client interaction. But what truly sets us apart? Our people-first culture. We foster an environment where curiosity is encouraged, growth is inevitable, and every voice is heard. At Orion, you’re not just part of a company—you’re part of something exciting, impactful, and real.
The Role
Orion Global Solutions is seeking a Director of Salesforce Managed Services to lead and scale a high-performing, client-centric delivery function. This role is responsible for owning the managed services offering end-to-end—from team leadership and delivery quality to client success and revenue performance.
This is a player-coach role: you will lead the team and operating model while also remaining billable in a Solution Architect capacity on managed services accounts.
What You’ll Be Doing
Managed Services Leadership
- Working with executive leadership to define and sell offerings
- Help to define service tiers, engagement models, and delivery standards
- Manages team utilization, capacity planning, and revenue performance
- Hire, mentor, and grow a team of Solution Architects, Admins, and BAs
- Foster a high-performance, accountable, and collaborative culture
- Implement best practices across Agile delivery and managed services operations
Solution Architecture (Billable)
- Act as a hands-on Solution Architect on key or complex accounts
- Lead requirements discussions and translate business needs into solutions
- Guide design decisions (declarative vs programmatic, integrations, etc.)
- Support critical releases, escalations, and solution design reviews
Client Success & Delivery Oversight
- Serve as the executive sponsor for managed services clients
- Ensure high-quality, consistent delivery across multiple engagements
- Lead strategic roadmap discussions and ongoing optimization efforts
- Proactively identify opportunities for expansion and additional value
Operational Excellence
- Standardize processes for intake, prioritization, and backlog management
- Ensure effective collaboration across business, technical, and QA teams
- Oversee release management across sandboxes and production environments
- Drive continuous improvement in delivery efficiency and scalability
Innovation & Growth
- Stay current on Salesforce releases and ecosystem trends
- Introduce new service offerings, accelerators, and reusable assets
- Partner with Sales and Leadership to support growth and positioning of managed services
What You Bring
- 10+ years in Salesforce roles, with experience leading teams or delivery functions
- Proven experience in managed services, AMS, or multi-client delivery environments
- Strong understanding of utilization, margins, and delivery operations
- Hands-on experience as a Salesforce Solution Architect
- Strong background in end-to-end implementations and post-go-live support
- Experience with integrations and complex business processes
- Deep understanding of Salesforce capabilities and best practices
- Strong executive presence and stakeholder management skills
- Ability to manage multiple clients while maintaining high service quality
- Experience identifying growth opportunities within existing accounts
- Strong understanding of Agile and SDLC methodologies
- Excellent analytical, problem-solving, and communication skills
Why You’ll Love Working Here
- We take care of our people. Our benefits are designed to help you live well—inside and outside of work:
- Competitive health coverage (medical, dental, vision)
- Generous paid time off
- Wellness programs and work-life flexibility
- Community involvement + volunteer opportunities
- Employee recognition and career development support
- A vibrant, supportive culture where we work hard, learn constantly, and celebrate often
Let’s Make an Impact Together
If you're passionate about delivering exceptional client experiences, leading dynamic teams, and being part of a company that values innovation and heart—you’ll feel right at home at Orion.
Ready to grow with us? Apply now. Let’s build something great together.
For Canadian applicants: Candidates must be eligible to travel to client sites in the United States and possess the appropriate documentation to do so.
Skills Required
- 10+ years in Salesforce roles
- Experience leading teams or delivery functions
- Proven experience in managed services or multi-client environments
- Hands-on experience as a Salesforce Solution Architect
- Strong understanding of Agile and SDLC methodologies
What We Do
Ranked on 2023 Inc. 5000 List of America's Fastest Growing Private Companies Ranked on 2021-2023 Financial Times Americas' Fastest Growing Companies Orion Global Solutions is a Cloud Advisory firm that drives customer success and growth through leadership and the effective deployment of AI and cloud technology. Our team knows how challenging selecting and implementing technology can be for an organization and we're here to guide you through the process. Choosing the right cloud platform for your business is mission-critical. Our Cloud Advisory practice guides you through the process of choosing the right platform. The Orion team applies comprehensive technical knowledge and best practices to help customers ensure a greater return on investment. With a laser focus on the Salesforce platform, including AI and Einstein, as a Summit level partner, Orion Global Solutions implements and supports customized, cloud-based CRM solutions for businesses in the High-Tech, Financial Services/Private Equity, Manufacturing, Health and Life Sciences, and CPG Industries, connecting their customers in new and exciting ways. Orion Global Solutions is an official Certified Salesforce Partner and provides assessment, implementation, change management, support, and education that ensure customer success.
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