The Role
The Director of Learning and Development will oversee training initiatives, enhance learning processes, and support audit operations to improve team performance and compliance.
Summary Generated by Built In
ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Director of Learning and Development as we continue to grow our team. This role will oversee the learning and development processes while supporting the Premium Audit Operations team. Enhance training, mentoring, and support platforms to further technical advancement and improve audit quality. Implement best practices to ensure compliance and consistency, and foster enhanced synergies and team cohesion.
Job Responsibilities:
NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Director of Learning and Development as we continue to grow our team. This role will oversee the learning and development processes while supporting the Premium Audit Operations team. Enhance training, mentoring, and support platforms to further technical advancement and improve audit quality. Implement best practices to ensure compliance and consistency, and foster enhanced synergies and team cohesion.
Job Responsibilities:
- Provide structure to enterprise-wide training & mentoring initiatives to support Premium Audit operations teams.
- Modify & enhance the audit training platform to provide more effective training, particularly for inexperienced employees.
- Review presentation and reinforcement methods to better support initial retention, individual topic reinforcement, and module-based (automated), self-paced learning.
- Consider revamping the curriculum, also creating separate tracks for experienced vs. inexperienced auditors.
- Develop “click-n-learn” videos/modules to drive sustainable automated training tools.
- Evaluate using an LMS to create/house training videos and track employee completion.
- Use enhanced training and mentoring to drive improved auditor retention rates.
- Assist with improving new hire production during first 6 months of employment.
- Assist the Training department with training sessions as needed to support business operations.
- Working with Recruiting/HR, use knowledge/insight to fine-tune candidate profiles, interviewing and hiring practices, and onboarding processes.
- Support ongoing individual auditor technical improvement, encouraging completion of APA and PAAS certifications. Develop annual goals for experienced and inexperienced auditors.
- Coordinate Review Mentoring and field ride-a-long initiatives to ensure uniformity and adherence to NEIS SOP. Working alongside Training and Management, personally engage in auditor mentoring to drive learning.
- Also work with management and mentoring teams to ensure sufficient post-training support and proper inventory levels and balance of carriers.
- Assist with ongoing updates to NEIS SOP, reinforcing field compliance. Include adherence to all NEIS standards, processes, and technical reference tools.
- Drive process improvement and lead ongoing development and learning initiatives. Become a thought leader within the organization, maintaining fresh perspective and an open mind toward progressive learning, automation-assisted support, and AI integration.
- Provide Admin support to NEXUS audit software adoption and training, becoming a Subject Matter Expert.
- Refine training programs to support ongoing Nexus training, including adoption of NEXUS workforce management tools.
- Assist with the development of audit process enhancements, including but not limited to, the enhancement of a structured online web portal.
- Program scope will include Parent Note and Checklist integration, which will likely require content and format modifications.
- Future projects will also likely include AI integration into audit processes.
- Work with NEIS leadership to identify short-term and long-term goals that will help focus energy and resources on driving product innovation and maintaining market leadership.
- Work well with other functional groups at NEIS not under your control.
- Foster an environment of incorporating differing ideas and thought processes in order to identify and pursue the best possible solutions for efficiency improvement.
- Occasional travel required.
- 15+ years audit industry experience
- 10+ years management experience
- Prior training and/or mentoring experience
- Proven leadership, business oversight, and analytical skills
- Ability to identify inefficient processes, and create and implement effective solutions with limited resources
- Excellent communication, presentation and interpersonal skills
- Salary range is $90,000 - $110,000 per year (DOE) plus annual incentive bonus
- Benefit package with health, dental, vision, life and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy and 7 paid holidays
- Weekly pay
- FT and PT Positions available
- 401(k) plan with company matching and immediate vesting
Skills Required
- 15+ years audit industry experience
- 10+ years management experience
- Prior training and/or mentoring experience
- Proven leadership, business oversight, and analytical skills
- Excellent communication, presentation and interpersonal skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
ARMStrong Insurance Services is the parent company of the leading and most trusted brands in the debt recovery and financial solutions industry. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, NEIS, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. Our team of seasoned professionals is dedicated to delivering results and maximizing our clients' recovery potential while maintaining the highest standards of integrity and compliance. At ARMStrong Receivable Management, we strive for excellence in every aspect, empowering businesses to overcome financial challenges and reach new heights of success
