Director, Labs (Lean Startup, Experimentation)

About the Role

We’re seeking a visionary leader to incubate and scale new AI-driven business opportunities. Reporting to the Chief of Staff, you will work alongside the CEO and senior leadership to identify, develop, and deliver the next $100M growth opportunity. This role demands proven experience launching products, optimizing digital workflows, and driving user conversion—leveraging Lean Startup methodologies in entrepreneurial environments. 

What You’ll Do

• Identify, prioritize, and evaluate new ideas based on market, revenue, and EBITDA potential. 
• Drive innovation through rapid concept testing, leveraging Lean Startup principles. 
• Collaborate with customer research and data analytics teams to align opportunities with user needs. 
• Define product requirements for MVPs and enhancements. 
• Build, manage, and inspire cross-functional teams. 
• Maximize execution in a dynamic, fast-paced environment. 

What We’re Looking For

Skills & Experience

• 7+ years of experience, including 5+ years in digital product strategy and growth. 
• Proven track record incubating products from concept to launch with measurable financial impact. 
• Deep understanding of AI, LLMs, and emerging technologies. 
• Expertise in rapid testing, customer delight, and data-driven decision-making. 
• Strong leadership, organizational, and project management skills.
• Self-starter with a bias for action and comfort with ambiguity. 
• Bachelor's degree required; MBA or Computer Science background a plus. 

Collaboration

• Ability to work both independently and collaboratively.
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments.
• Manages time and meetings effectively, properly leveraging managers' time.

Communication

• Excellent interpersonal and service-oriented skills.
• Proactively shares appropriate level of information across teams.
• Actively listens to others and ensures they are understood.

Leadership

• Strong project management and organization skills.
•  Self-starter who is action-oriented and leads by example.
• High-level of accountability and acts an owner, develops effective short and long-term plans and goals.
• Provides timely, effective and meaningful feedback that motivates others to improve performance.
•  Builds and/or supports a high performing team; recognizes and rewards achievement.

Why You’ll Love Working With Us

• Access to 12,000 licensed professionals and over 25 million real professional-client conversations to train AI.
• Our AI is rated 22% more helpful than ChatGPT for professional services (A/B tested with 5,000+ users).
• Over 10 years of AI innovation, evolving from NLP and ChatScript to cutting-edge Generative AI/LLMs.
• A proven leader in LLM commercial implementation, driving $50M+ in revenue and deploying new foundational models within days of release.
• Operate in a true agile environment, enabling rapid iteration, experimentation, and continuous delivery of innovative solutions.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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