Director of KYC Services

Job Description
AVP/VP - Investor Services (AML/KYC & Transfer Agency)
Location: Bangalore, India
Work Mode: Hybrid
Shift: EMEA/Americas
Role Overview:
As AVP/VP - Investor Services, you will lead our India-based delivery team, responsible for supporting and executing all aspects of Investor Servicing, including AML/KYC due diligence, Transfer Agency operations, and Registrar functions, for funds domiciled in European jurisdictions such as Luxembourg, UK, Jersey, Spain....
Reporting into the Regional Director - Investor Services, you will act as the senior India lead for Investor Services, ensuring seamless alignment with operating models and regulatory standards. You will also liaise directly with onshore teams, clients and internal stakeholders, managing delivery performance, risk controls, and transformation initiatives across jurisdictions.
Key Responsibilities:
1. Investor Servicing Operations - Oversight and Execution

• Lead and oversee daily Investor Services operations, including:
  • Investor onboarding and ongoing maintenance
  • AML/KYC periodic reviews and triggering events
  • Transaction processing: subscriptions, redemptions, distribution, transfers
  • Investor statements and reports
• Ensure full compliance with fund offering documents, service level agreements (SLAs), and regulatory requirements.
• Support new fund launches and lifecycle events in collaboration with European teams.

2. AML/KYC Due Diligence

• Oversee the collection, validation, and risk profiling of investor KYC documents, including complex structures such as corporates, trusts and foundations.
• Ensure full adherence to:
  • European AML directives (4AMLD, 5AMLD, 6AMLD)
  • FATF recommendations
  • Internal AML and TA policies
• Manage sanctions screening, PEP/adverse media checks, and high-risk investor escalations.
• Supervise FATCA/CRS classification, documentation, and support regulatory reporting for all relevant investor files.

3. Transfer Agency & Registrar Oversight

• Ensure accurate and compliant maintenance of the official shareholder/investor register for all clients.
• Supervise all investor record-keeping, transaction updates, reporting requirements, and reconciliation processes.
• Oversee processing and review of investor activity reports and support for audit and regulatory requests.
• Liaise with internal stakeholders (legal, product, accounting) and external ones as needed.

4. Operational Risk & Regulatory Controls

• Design and maintain a robust risk and control framework for Investor Services operations from India.
• Ensure audit/inspection readiness and full compliance with EU regulations (e.g., AIFMD, UCITS, CSSF circulars, CBI regulations).
• Implement strong maker-checker controls, four-eyes principles, breach reporting, and exception handling procedures.
• Conduct root cause analysis for operational errors and lead timely resolution and remediation.

5. Governance & Stakeholder Engagement

• Act as the India liaison to the European Investor Services leadership and client relationship teams.
• Participate in global and regional governance forums, service reviews, and transformation committees.
• Drive proactive communication with stakeholders across:
  • European operational hubs
  • Fund and asset managers
  • Legal and compliance teams
  • Investors and their intermediaries
• Represent operations in client onboarding calls, fund transition planning, and regulatory response initiatives.

6. People & Performance Leadership

• Lead, manage, and mentor teams
• Set and track KPIs, SLAs, productivity, and quality metrics.
• Foster a high-performance culture emphasizing compliance, collaboration, continuous learning, and operational excellence.
• Drive talent development, succession planning, and internal mobility strategies.

7. Change Management & Transformation

• Champion process improvements, automation of investor servicing workflows.
• Lead initiatives related to:
  • System upgrades and migrations
  • Fund and investor onboarding projects
  • Regulatory change implementation (e.g., AML directive updates, ESG/KYC integrations)
• Contribute to global procedure updates, best practices, and investor services playbooks.

Key Expectations:

• Service Excellence: Deliver accurate, timely, and high-quality investor services support across European fund clients.
• Regulatory Readiness: Maintain up-to-date expertise on EU fund and AML regulations, ensuring compliance and audit-readiness.
• Cross-Border Collaboration: Work effectively with internal teams across Europe and support seamless client engagement.
• Client & Board Readiness: Be prepared to support clients, fund boards, and senior stakeholders as required.
• Adaptability: Lead your team through change, transformation, and evolving regulatory landscapes.

Qualifications & Experience:

• 15+ years of experience in fund administration, investor servicing, or related financial operations.
• Strong knowledge of European fund structures (UCITS, AIFs), AML/KYC regulatory frameworks, and transfer agency operations.
• Experience liaising with onshore teams in Luxembourg, Ireland, or similar regulated jurisdictions.
• Proven leadership of mid-large teams, preferably in a global delivery model.
• Familiarity with tools and systems such as:
  • World-Check, Investran,
  • Workflow and investor onboarding systems
• Master's degree in finance, Law, Business Administration, or related discipline.
• Preferred certifications: CAMS, ICA, IFM (TA), or equivalent AML/Investor Services certifications.

Work Environment & Location:

• Based in Bangalore, India
• Supports operations and clients across other jurisdictions.
• Must be flexible to work in European time zones for governance calls and client meetings.
• Occasional international travel may be required for key meetings, strategic planning sessions, or client visits.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we don't just keep businesses running-we help them thrive. For more than 125 years, we've been the trusted partner for 90% of the Fortune 500®, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.
Privately held and professionally managed since 1899, CSC is the business behind business®, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.
\uD83D\uDD17 Explore opportunities: [CSC Careers link]
Why work for us?
At CSC, we invest in your growth, well-being, and success. Here's what sets us apart:

• Global legacy: Join a powerhouse shaping industries worldwide.
• Career growth and mobility: Access internal promotions, leadership programs, and skill-building opportunities to accelerate your career.
• Recognition and rewards: Enjoy performance-based bonuses, and employee recognition programs.
• Work-life balance: Benefit from hybrid work models and state-of-the-art collaborative spaces.
• Continuous learning: Gain tuition reimbursement, professional certifications, and expert-led development programs in leadership, technical skills, and more.
• Inclusive culture: Be part of a workplace where diversity, equity, and belonging fuel innovation and success.
• Community impact: Make a difference through CSC Gives Back, including our partnership with Kiva, to empower underserved communities through microloans.

Join CSC and shape the future in a dynamic, global environment where your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.