The role spans IT Strategy & Enterprise Architecture, Enterprise Infrastructure & Engineering, Business Applications, Data, Analytics & AI, and IT Operations & Service Management — with a strong mandate to simplify and modernize the technology landscape, and enable operational excellence and company’s scalable growth.
This role will report to - Vice President, Enterprise IT and Executive Leadership Team member
Leading through accountable pillar leads, the IT Director will need to ensure cross-functional integration, architectural discipline, and value-driven execution while balancing operational stability with transformation initiatives across cloud, SaaS, data, security, automation, and AI. This role carries end-to-end accountability for enterprise IT performance, service quality, platform maturity, and risk posture.
ResponsibilitiesIT Strategy & Enterprise Architecture
- Define and execute enterprise IT strategy aligned to business priorities.
- Establish architecture standards, integration principles, and technology roadmaps.
- Partner with enterprise stakeholders to ensure technology investments are governed, scalable, and outcome-focused.
Information Security & Cybersecurity
- Strengthen enterprise risk posture through proactive vulnerability management, incident readiness, and audit compliance.
- Embed security-by-design across infrastructure, applications, data platforms, and AI initiatives.
Enterprise IT Infrastructure & Engineering
- Provide strategic direction across cloud, network, endpoint, identity, collaboration, and core platforms through infrastructure leadership.
- Accountable for platform reliability, lifecycle governance, and operational maturity across enterprise infrastructure.
- Drive standardization, resilience, cost optimization, and business continuity across geographies.
Business Applications
- Own enterprise platforms (ERP, HCM, CRM, CPQ, ITSM, Financial systems, collaboration tools, etc.) aligned to end-to-end business processes.
- Lead application rationalization, modernization, and integration while balancing agility with architectural discipline.
Enterprise Data, Analytics & Reporting
- Own enterprise data platforms, analytics, and reporting capabilities ensuring governance, quality, and business alignment.
- Drive enterprise data architecture, integration standards, and trusted data foundations across business systems.
- Enable scalable reporting and self-service analytics through governed enterprise platforms.
- Ensure measurable adoption, data reliability, and decision support across internal functions.
AI Enablement & Predictive Intelligence in Internal Operations
- Drive responsible AI adoption across internal enterprise platforms, IT operations, and business enabling functions.
- Develop predictive intelligence capabilities that improve planning, productivity, risk awareness, and decision making.
- Identify and scale AI-led automation and intelligent workflow opportunities aligned to enterprise priorities.
- Ensure AI initiatives align with enterprise governance, security, and risk frameworks.
IT Operations & Service Management
- Own end-to-end enterprise IT service delivery, performance, and user experience outcomes.
- Drive operational excellence through automation, proactive monitoring, and continuous improvement.
Stakeholder, Executive & Governance Engagement
- Act as a trusted advisor to senior leadership on technology, risk, cost, and transformation decisions.
- Provide clear, data-driven updates in executive forums and governance reviews.
- Establish transparent governance mechanisms that enable speed without bureaucracy.
Financial Management & Vendor Ecosystem
- Own IT financial performance, annual operating planning, cost optimization, and value realization across the technology portfolio.
- Manage strategic partnerships with cloud providers, SaaS vendors, system integrators, and security partners.
Team Leadership & Capability Building
- Lead and build a high-performing enterprise IT organization.
- Build leadership depth, strengthen internal capabilities, and ensure cross-pillar collaboration and accountability.
- Ensure clear accountability across pillar leads while maintaining enterprise-wide delivery ownership.
- Bachelor’s degree in IT, Computer Science, Engineering, or related field; Master’s preferred.
- 18–20 years of progressive enterprise IT leadership experience.
- Proven experience leading an enterprise IT organization or significant multi-pillar IT function, with accountability for strategy, operations, risk, and business outcomes.
- Proven accountability for enterprise IT environments within consulting, technology services, or global enterprise organizations.
- Demonstrated success balancing operational stability with transformation initiatives across cloud, SaaS, modernization, and automation.
- Strong executive engagement experience, including governance forums, risk discussions, and budget ownership.
- Experience operating within security-conscious, audit-driven environments.
Technical & Functional Depth
- Enterprise infrastructure (AWS, Azure, GCP, networking, identity, endpoints, collaboration platforms)
- Information security & cybersecurity governance
- Enterprise business platforms (Salesforce ecosystem, Oracle Fusion, SAP, ITSM platforms, collaboration tools)
- Data platforms (BigQuery or similar), analytics, and AI enablement
- IT operations, service management, and enterprise architecture
Leadership & Executive Competencies
- Enterprise-first mindset connecting technology decisions to business outcomes.
- Calm, structured leadership during incidents, escalations, and security events.
- Ability to simplify complexity and influence non-technical executives.
- Proven capability to build and mentor high-performing leadership teams.
What Success Looks Like in This Role
- Stable, secure, and resilient IT operations with reduced risk exposure.
- Simplified technology landscape with optimized run costs.
- Faster enablement of business initiatives through scalable platforms.
- Predictable security posture and strong executive confidence.
- Improved user experience and operational efficiency.
- IT recognized as a strategic business enabler.
Skills Required
- Bachelor's degree in IT, Computer Science, Engineering, or a related field
- Master's degree
- 18-20 years of progressive enterprise IT leadership experience
- Experience leading an enterprise IT organization or significant multi-pillar IT function
- Accountability for IT strategy, operations, risk, and business outcomes
- Experience managing enterprise IT environments within consulting, technology services, or global enterprise organizations
- Experience balancing operational stability with cloud, SaaS, modernization, and automation initiatives
- Executive engagement experience involving governance forums, risk discussions, and budget ownership
- Experience operating in security-conscious, audit-driven environments
- Depth in enterprise infrastructure, including AWS, Azure, GCP, networking, identity, endpoints, and collaboration platforms
- Experience with enterprise business platforms such as Salesforce, Oracle Fusion, SAP, and ITSM platforms
- Experience with data platforms such as BigQuery, analytics, and AI enablement
- Experience with IT operations, service management, and enterprise architecture
Bristlecone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bristlecone and has not been reviewed or approved by Bristlecone.
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Healthcare Strength — Health coverage is described as having improved recently, with core medical, dental, and vision coverage in place for U.S. employees. Health insurance is also characterized positively in several places.
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Leave & Time Off Breadth — PTO, paid holidays, and WFH flexibility are outlined for U.S. employees, with PTO specifically called out positively. Employer-verified details indicate unlimited PTO for some exempt roles.
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Wellbeing & Lifestyle Benefits — An employee assistance program (unMute) provides confidential counseling alongside wellness apps and webinars. Additional wellbeing initiatives and company celebrations reinforce lifestyle support.
Bristlecone Insights
What We Do
Bristlecone is the industry’s largest pure-play supply chain service provider. As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain. Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group. Learn more at www.bristlecone.com
