Director, Insurance Learning and Development

Who Thrives at Virtus:

• Embody the Virtus Core Values — Better Tomorrow, Fearless Pursuit, One Virtus.
• Are energized by developing talent and enabling others to succeed.
• Possess broad and deep technical expertise in P&C insurance fundamentals.
• Are a disciplined operator who values structure, consistency, quality, and measurable results.
• Communicate with clarity, conviction, and executive polish.
• Want to help shape how Virtus trains, grows, and develops its future leaders.

Key Responsibilities:

• 1.Curriculum Architecture & Development


• Build structured P&C curriculum covering technical, functional, operational, and professional competencies.
• Develop role based learning paths for Account Executives, Account Managers, and Client Account Specialists.
• Create a scalable training model aligned with Virtus workflows, systems, and service standards.
• Lead future expansion into Benefits training with additional resources.


2.Training Delivery


• Facilitate in person, virtual, and hybrid training programs.
• Deliver sessions on coverage fundamentals, renewal execution, marketing workflows, client communication, and service excellence.
• Coach emerging talent through scenario based learning and skills reinforcement.


3.CE Accreditation & Licensing Support


• Obtain and maintain Kansas & Missouri continuing education provider status for Virtus.
• Design continuing education eligible courses and manage approvals, attendance tracking, and compliance documentation.
• Ensure training programs satisfy regulatory and licensing requirements across jurisdictions.


4.Onboarding Acceleration


• Build a standardized 90 day onboarding program for all P&C client facing roles.
• Reduce time to productivity through structured learning, assessments, and milestone tracking.


5.Evaluation, Metrics & Reporting


• Establish KPIs to measure training effectiveness, competency development, and overall business impact.
• Use assessments, feedback, and performance data to improve curriculum and identify skill gaps.
• Present insights and recommendations to Executive Leadership.


6.Cross Functional Collaboration


• Partner closely with Client Success, Practice Leaders, Producers, and Operations to ensure training aligns with workflows, systems, and service expectations.
• Support adoption of new systems, tools, and processes through structured training.


7.Continuous Improvement & Industry Alignment


• Regularly update curriculum as markets, regulations, and carrier requirements evolve.
• Stay informed on industry trends, emerging risks, and best practices in insurance education.
• Foster a culture of learning, accountability, and continuous improvement across the organization.

Qualifications:

• 8–10 years of experience in commercial insurance, with strong P&C expertise.
• Demonstrated proficiency in coverage, placement, servicing, workflow design, and technical fundamentals.
• Experience in curriculum design, training facilitation, or professional development.
• Strong familiarity with state continuing education requirements.
• Strong proficiency with Microsoft 365, systems training, and agency management workflows.
• Active Property & Casualty license required.
• CPCU, CIC, or equivalent designation strongly preferred.