We are seeking a strategic and commercially driven Director to lead our Diagnostic Inside Sales organization. This leader will drive revenue growth, optimize sales performance, and deliver a best-in-class customer experience across a complex diagnostics portfolio. Reporting to the Vice President of our North American Companion Animal Group/Customer Facing Organization, this role requires strong business leadership, operational rigor, and the ability to translate strategy into measurable commercial outcomes.
In the role of Director, Inside Sales you will:
Commercial Leadership: Own and drive inside sales strategy to achieve revenue growth, pipeline development, and market expansion across diagnostic products and services
Sales Performance: Lead forecasting, pipeline management, KPIs, and sales effectiveness to consistently exceed targets
Customer Engagement: Strengthen customer relationships through a high-quality, insight-driven inside sales model focused on retention, upsell, and customer satisfaction
Strategy Execution: Align inside sales strategy with broader commercial and corporate priorities; identify growth opportunities and competitive positioning
Operational Excellence: Optimize sales processes, tools, and workflows to improve efficiency, conversion, and scalability. Ability to create accountability structures (KPIs, dashboards, performance management).
People Leadership: Build, coaching, and develop high-performing inside sales teams, leaders and individual contributors; foster accountability, engagement, and talent growth. Experience managing remote or distributed teams
Cross-Functional Collaboration: Partner with marketing, field sales, product, and customer support to deliver integrated commercial strategies
Innovation & Continuous Improvement: Advance digital, data-driven sales capabilities and champion new approaches to accelerate growth
Culture & Engagement: Experience building a performance-driven but positive culture, strong communication skills across large teams and ability to maintain engagement and morale at scale, especially in high-pressure environments
What you need to succeed:
10–15+ years of progressive commercial or sales leadership experience, with 6–10+ years leading, sales leaders and managing their team's business performance
Proven leadership in inside sales, commercial operations, or diagnostic/life sciences sales environments
Consistent record of meeting/exceeding revenue targets
Strong financial and commercial acumen with experience managing revenue targets and performance metrics
Ability to balance customer needs, operational priorities, and business outcomes
Demonstrated success in building scalable inside sales models and driving transformation
Exceptional leadership, communication, and stakeholder influence skills
Location:
Candidates will be required to be on site 3 days a week in our Westbrook, ME office.
What you can expect from us:
Base salary of $180,000+ based on experience
Lucrative quarterly and annual incentive compensation based on goal achievement
Equity
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI- SUPPORT
Skills Required
- 10-15+ years of progressive commercial or sales leadership experience
- 6-10+ years leading sales leaders and managing their team's business performance
- Proven leadership in inside sales, commercial operations, or diagnostic/life sciences sales environments
- Strong financial and commercial acumen with experience managing revenue targets and performance metrics
- Exceptional leadership, communication, and stakeholder influence skills
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
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