Director of Infrastructure

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.               

Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers.  Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption.

The Director of Infrastructure ensures integrity of our Server, Desktop, Mobile, Cloud, Telephony, Telecom, Network, Data Center and IT Service Management Infrastructure to optimize business and clinical workflows. The Director partners with Compliance and InfoSec teams to ensure privacy and security of ASHN data assets and protected information. This position uses IT Project Management to assist with new partnership implementations, to execute our Infrastructure strategy, and to support clinician/facility needs.

QUALIFICATIONS & ATTRIBUTES:

• Bachelor’s degree in MIS, Computer Science, or Computer Engineering.
• At least 12 years of demonstrated relevant Infrastructure technical experience.
• 8 years of leadership experience managing the IT Infrastructure function and leading technology teams/SMEs, preferably in a healthcare environment.
• At least 5 years of experience leading IT Infrastructure in a hybrid cloud environment and a successful track record of leading multi-cloud implementations with Azure and AWS.
• Hands-on leader who “rolls-up” their sleeves to resolve server, network or other technical issues.
• Experience with at-least one scripting language Python, JavaScript, YAML is required.
• Demonstrated Project Management, IT Service Management and Data/Process analysis skills.
• Demonstrated ability to use critical thinking to reach logical conclusions.
• Requisite poise, judgement, and trustworthiness to represent ASHN to internal/external groups.
   

MAJOR AREAS OF RESPONSIBILITY:

• Lead IT infrastructure strategy
  • Conceptualize and implement strategies that efficiently/effectively support company growth
  • Identify process improvements and implement changes that deliver significant value
  • Engage with stakeholders to develop and prioritize key Infrastructure project scope, budgets, timelines, and deliverables
• Be a People Leader
  • Lead the IT infrastructure team design, mentoring, and retention of teammates
  • Establish and maintain relationships with senior leaders, agencies, partners, and infrastructure project stakeholders
  • Consistently demonstrate ASHN core values; professionally represent the organization
• Manage the Service Desk
  • Ensure teammate issues are resolved in a timely manner
  • Ensure onboarding/offboarding processes are completed in a timely manner
  • Establish and maintain service desk teammate productivity performance standards
  • Report on key SLAs/KPIs to stakeholders
• Deliver on IT infrastructure responsibilities
  • Manage IT infrastructure in cloud, on-premise, and co-location environments
  • Implement new facilities in states remote to the home office
  • Ensure system availability with validated Disaster Recover and Business Continuity plans
  • Deliver successful infrastructure projects with effective risk and change management
  • Manage systems
  • Microsoft 365: Exchange Online, SharePoint Online, Teams, EntraID, and Intune
  • Amazon Web Services: advanced VPC networking, EC2 management, Lambda functions
  • ServiceNow
• Partner with InfoSec and Compliance to support data security
  • Maintain policies and programs supporting progressive, efficient, and cost-effective telecommunication services
  • Maintain proper technology, physical, and administrative security protocols to prevent data loss and HIPAA violations
• Manage infrastructure financial performance
  • Design long-range and short-range budgets
  • Manage high volume, high value IT assets
  • Lead research, purchasing, and implementation of new capabilities to support the business
  • Negotiate and administer contracts to meet operating performance standards

MANAGEMENT RESPONSIBILITY: 

• Planning
  • Project the number, type, and use of personnel for current/future needs
• Team
  • Interview, hire, train, manage, and terminate department personnel
  • Set consistent, clear performance expectations
  • Consistently coach teammates; complete quarterly and yearly evaluations
  • Foster a culture aligned with ASHN’s Mission and Core Values
• Performance
  • Manage day-to-day activities of the department
  • Manage timecards and the department budget
  • Resolve teammate issues/concerns

INTERPERSONAL SKILLS / ATTRIBUTES:

Leading Others: Invests in others, encourages decision making at the lowest appropriate level, develops direct reports’ confidence in their ability to act. Coaches and provides challenge and opportunity.  Listens well and manages multiple perspectives. Is open to learning from direct reports.

Building Teams: Identifies the correct collective mix of expertise, knowledge and skills appropriate for assigned task. Sets, communicates and maintains clear goals and expectations. Resolves conflict and motivates team members effectively. Creates a culture of collaboration. Provides consistent information for effective decision making. Encourages others to share and implement ideas.

Resourcefulness:   Demonstrates strategic perspective and makes good decisions under pressure. Consistently meets business objectives. Engages in flexible problem-solving behavior. Has perseverance and a balance of practicality and creativity in the face of obstacles.

Self-Awareness: Has an accurate perspective of strengths and weaknesses. Admits and learns from mistakes and takes initiative for developing a plan for improvement. Is aware and takes responsibility for interpersonal impact on others.

We’ll help you put your passion for patient care to work.  Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.