The all-in-one platform to power your Barbershop Operations
The Role
WHO WE ARE
SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.
Founded in 2015, SQUIRE is trusted by barbers in 4,000+ shops in more than a thousand cities around the globe. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.
For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store.
SUMMARY
The Director, GTM Technology & Operations will be responsible for the overall strategy and management of the Marketing, Sales, and Post-Sales’ org technology stack. These systems are imperative for SQUIRE to attract, acquire, and retain customers from the first point of contact with a prospect to an engaged customer and all of the touch points + interactions in-between.
This hands-on leader and their team will work to ensure SQUIRE’s technology solutions are serving the needs of our GTM functions in executing against the company’s growth strategy which deploys both sales and product-led growth methodologies. With a focus on data flow, quality, and integrity across the technology stack, the ultimate goal is to create an ecosystem of tools and systems that allow our revenue-generating teams to operate smoothly and efficiently.
REPORTS TO
Chief Financial Officer
JOB DUTIES AND RESPONSIBILITIES
- Own the technological strategy and management best practices that support growth and scale for SQUIRE’s go-to-market functions (Marketing, Sales, Post-Sales)
- Design and manage the Tech Ops Team prioritization frameworks that outline and solution for points of friction identified by the Executive Leadership team
- Conduct audits and analysis of tool utilization to improve adoption and efficiency while addressing and solving any tech debt
- Implement a unified approach to data management and warehouse strategy across GTM funnel to enable growth optimization
- Establish and maintain data governance best practices to ensure data accuracy, consistency, and compliance across the GTM technology stack
- Advance SQUIRE’s adoption of AI and other new emerging technologies to elevate how we engage, acquire, and retain barber shop owners and independent barbers
- Collaborate with the Strategy & Insights to enhance reporting and analytics
- Drive adoption and training of GTM tools that ensure alignment with business needs
The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.
REQUIREMENTS AND QUALIFICATIONS
- 10+ years of technical revenue operations experience
- 5+ years of people management experience
- Experience solutioning for tech debt, data integrity, and system consolidation
- Experience driving company-wide system overhauls + implementations and process improvements
- Experience with both sales-assisted and product-led growth strategies
- Ownership of Marketing, Sales and Post-Sales tech stack, specifically with Salesforce, Marketo, Customer.IO, Salesloft GA4, Hubspot, Looker, Snowflake, Tableau and Chili Piper
- Familiarity with scaling vertical SaaS companies
WHAT WE OFFER
- Base Salary ($180,000 - $205,000) + Bonus (15%)
- New hire stock grant
- 100% employer paid medical, dental, and vision insurance for you and your dependents
- 401K plan with company contribution
- Generous PTO and Parental Leave policies
Interview Accommodations
SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to [email protected] and someone on our team will respond to your request.
EEO Provision
SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pay Transparency Nondiscrimination Provision
SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
E-Verify Participation
SQUIRE participates in E-Verify. Learn more about E-verify here.
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The Company
What We Do
SQUIRE is the world’s leading and fastest-growing software technology platform for barbershops, a hundred-billion-dollar global industry. We provide a one-stop solution that helps small business entrepreneurs run and grow their businesses. SQUIRE is also the premiere booking engine that connects people with great barbers nationwide. We make it easy to discover and book the best barbers wherever you are, in just a few taps. With headquarters in New York and a presence in major cities in the United States, U.K. and Canada, SQUIRE is the market leader in technology solutions for the barbershop industry. SQUIRE is a Series D company and has raised over $165M to date. For more information, please visit getSquire.com or download the SQUIRE app from the App or Play Store.
Why Work With Us
We're not just another start-up; we're a community of innovators, drivers, and achievers driven by our mission - to elevate, celebrate and empower the barbering community. Check out our Culture Book to learn more - https://handbooks.getsquire.com/recruiting.
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