Director of GTM Operations

Location: NYC
Reports To: Chief Revenue Officer

Our Story:

Unlocking the Ageless Revolution for Patients and Practices:

With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.

Fresh off our Series A, we're expanding into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.

We are looking for those who are passionate to join our mission!

Role Overview

We’re seeking a versatile and proactive Director of GTM Operations to lead the execution of high-priority initiatives that directly impact our growth and operations. This role is ideal for a resourceful, organized individual who thrives in a fast-paced environment and enjoys turning strategy into actionable outcomes. You will collaborate across teams, interact with clients and partners, and create lasting processes that drive operational excellence.

What you will own:

• Project Execution: Lead key strategic initiatives from start to finish, ensuring alignment with organizational goals, timelines, and quality standards.
• Research & Strategic Framing: Conduct in-depth research to evaluate new projects, provide recommendations, and frame the strategic direction for each initiative.
• Cross-functional Collaboration: Work closely with internal teams and stakeholders to gather input, share progress, and coordinate efforts for successful project outcomes.
• Client & Partner Engagement: Serve as a client-facing representative when engaging with prospects, clients, and partners to provide updates, gather insights, and strengthen relationships.
• Reporting: Track and measure project outcomes, providing regular updates and comprehensive reports to the executive team.
• Process Development: Document workflows and best practices to create scalable playbooks that streamline future initiatives.

Requirements:

• Experience: 3-5 years in project management, business operations, consulting, or a related field. Client-facing experience is a plus.
• Skills:
• Proven ability to manage multiple projects and priorities effectively.
• Strong commercial, research and analytical skills to frame strategic decisions.
• Excellent written and verbal communication, especially when interacting with executives, clients, and partners.
• High attention to detail with a focus on delivering high-quality results.
• Comfort in documenting processes and building operational frameworks.
• Tools: Proficiency with project management tools (e.g., Asana, Notion, etc.) and reporting platforms (e.g., Salesforce, Looker, or similar).
• Mindset: A self-starter who thrives in ambiguous environments and enjoys solving complex problems.

Why Join Us

• The opportunity to work on meaningful projects that shape the future of our organization.
• A collaborative and innovative team culture where your voice and ideas are valued.
• Room to grow and make a direct impact on our business operations and client success.

What we offer:

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.

We offer competitive compensation, comprehensive benefits, and the opportunity to work with a talented and passionate team that is dedicated to transforming the medical aesthetics industry. If you are a self-starter with a passion for helping clients succeed, we encourage you to apply for this exciting opportunity. The total compensation range for this position in the United States is $150,000 to $200,000.00 OTE. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. 
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.