Director, Fraud Risk Management

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Position Summary:

The Director Fraud Risk is responsible for analyzing fraud trends and patterns through trusted metrics for the Fraud Risk Management Department. The Director is responsible for day-to-day direct supervision of a team of fraud analysts working to prevent and detect fraudulent transactions. The position works to update and maintain department metrics and ensure responsibilities are being completed in a timely and accurate manner. The Director is expected to attract, retain, and develop talented fraud professionals to build bench strength within the team.

Key Responsibilities:

Supervise the department’s day to day responsibilities, including transaction monitoring, case management, debit card strategy fraud prevention and rule writing, new account review, exception processing, and fraud phone queue. Lead a team that is responsible for debit card fraud prevention and detection through reviews of high-risk debit card transactions, debit card dispute activity and transaction reports. Monitor debit card policy and rule performance, adjust, write, and implement debit card rules, and maintain rule performance and transaction declines to comply with compliance requirements. Also lead and manage a team that provides support through a fraud call queue to the organization. Educate, train, and develop team on effectively and efficiently identifying and reporting suspicious activity Collaborate with other lines of business to ensure appropriate mitigation of fraud risks Responsible for ongoing review and refinement of department procedures and reporting. Identifies risks, operational deficiencies, and trends through analysis of historical loss information. Stays up to date on developments and trends in the industry.  Recommends and implements actions to ensure such risks are appropriately understood and mitigated. Monitors daily workflow to ensure compliance with departmental policies and procedures.  Develops, trains, recommends, and implements goals, standards, policies and procedures for team.  Build cross-divisional relationships and partnerships to establish service level agreements that minimize risk and improve operational efficiency across the organization. Attract, retain, and develop a team of talented fraud professionals. Provide continuous support to the Senior Manager of Fraud Services.

Experience & Skills Required:

• High school diploma or GED required. Advanced degree-Associates, Bachelors, Masters, etc. preferred or equivalent work experience.

• 8 + years of experience in banking operations, accounting, branch

• supervision, compliance, or a related field.

• 2+ years of supervisory/managerial experience preferred.

• Experience with card fraud rule writing and data analysis utilizing third party tools w/ Visa and Mastercard.

• Understanding of card processing data points.

• Strong understanding of Reg E.

• Basic understanding of accounting procedures, banking regulations and banking guidelines.

• Strong analytic and computer skills – Microsoft Word, Excel, Power Point.

• Ability to work independently in high volume environment with attention to detail.

• Ability to be flexible with work hours and daily workload requirements

• depending on need.

The estimated salary range for this position is $100,000USD to $135,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.