Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
Key Responsibilities:
- Lead, coach, and grow the Forward Deployed Engineering team from 6 FDEs today to 20 by EOY ‘26, setting clear standards for technical excellence, execution rigor, and customer impact.
- Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.
- Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.
- Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).
- Maintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.
- Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.
- Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.
- Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.
- Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.
- Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.
- 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.
- Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)
- Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
- Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
- Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
- Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.
- Excellent communication and stakeholder management skills, translating between technical and business audiences.
- Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.
- Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.
- Agents are consistently deployed with high quality and clear business impact across customers.
- The FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.
- Go-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter.
- Cross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap decisions.
- Field learnings continuously inform product evolution and GTM strategy, strengthening Aircall’s leadership in applied AI.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Skills Required
- 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services
- Strong technical foundation with APIs, integrations, and data-driven systems
- Ability to code in at least one language, such as Python or JavaScript
- Ability to lead execution in complex, cross-functional environments while staying close to the field
- Experience with overlay or specialist go-to-market models, sales cycles, forecasting, and execution best practices
- Ability to build scalable playbooks and operating models
- Excellent communication and stakeholder management skills
- Strong interest in AI and applied automation
- Prior people-management experience
- Entrepreneurial mindset or startup experience
- Prior experience in AI, conversational AI, or adjacent domains
- Experience with CRMs, help desks, and System-of-Truth architectures
Aircall Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aircall and has not been reviewed or approved by Aircall.
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Healthcare Strength — Employer-paid core medical, dental, and vision coverage is emphasized, alongside mental health and wellness support. Coverage is described as starting quickly after hire and complemented by wellness reimbursements and related programs.
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Parental & Family Support — Generous parental leave for primary and secondary caregivers is highlighted, with added childcare reimbursements. Family-oriented benefits are positioned as part of a supportive culture.
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Leave & Time Off Breadth — Unlimited PTO, wellness days, and paid volunteer time are offered. Time-off policies are framed to encourage rest and work-life balance.
Aircall Insights
What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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