Director, FC People Operations

| Batesville, IN, USA +80 more | Remote | Hybrid
Employer Provided Salary: $165,000-$175,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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ABOUT THRIVE MARKET


Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.


THE ROLE 


As the Director of People Operations, you will collaborate closely with Operations leadership and local Human Resource Managers, providing strategic HR expertise to drive the success of our business and our people. This dynamic role involves overseeing day-to-day HR operations across Thrive Market’s fulfillment center network, ensuring compliance, and standardization while championing a positive and inclusive work environment. 

RESPONSIBILITIES

  • Develop and implement consistent HR strategies that align with the overall business objectives and support the company's growth across multiple sites.
  • Collaborate with executive leadership to ensure people operations initiatives contribute to the achievement of organizational goals.
  • Ensure consistent application and compliance with HR policies, procedures, and relevant employment laws across all sites.
  • Stay informed on changes in labor laws and regulations, adjusting HR policies and practices accordingly.
  • Act as a point of contact for complex employee relations issues, providing guidance and resolution to maintain a positive work environment.
  •  Foster a culture of open communication and inclusivity across all sites.
  • Oversee and enhance performance management processes, ensuring consistency and fairness in evaluating employee performance.
  • Identify training needs and develop programs to enhance employee skills, competencies, and career growth.
  • Develop and analyze HR metrics to assess the effectiveness of HR programs and inform data-driven decision-making.
  • Provide regular reporting to executive leadership on HR key performance indicators.
  • Oversee the administration of employee benefits programs, ensuring competitiveness and compliance with regulatory requirements.
  • Participate in negotiations and resolution of labor disputes.
  • Lead HR initiatives during organizational changes and expansions across multiple sites.
  • An average of 2 weeks per month of travel is required to our fulfillment centers in Batesville, IN, Wilkes-Barre, PA, and Reno, NV. Travel may be reduced if you are located in any of the listed locations.

QUALIFICATIONS

  • Proven ability to provide strategic direction and leadership in HR, specifically within a fulfillment center environment, with a focus on aligning HR initiatives with overall business goals.
  • A minimum of 10 years of progressive HR experience, showcasing a deep understanding of HR practices, policies, and regulations, preferably within the context of a fast-paced and dynamic fulfillment setting.
  • Demonstrated success in managing large employee populations, preferably 400+ employees, with a track record of implementing effective HR strategies that contribute to employee engagement, satisfaction, and productivity.
  • In-depth knowledge of state and federal labor laws, wage and hour regulations, and experience ensuring compliance within a fulfillment center or similar operational setting.
  • Proven ability to manage and resolve complex employee relations issues, fostering a positive and inclusive work environment while serving as an advocate for employees.
  • Experience leading HR initiatives during periods of organizational change, such as rapid growth, restructuring, or process improvements, demonstrating adaptability and resilience.
  • Proficient in utilizing multiple HR Information Systems (HRIS) to streamline HR processes, analyze workforce data, and make data-driven decisions to improve effectiveness.
  • Strong project management capabilities, including the ability to manage multiple projects simultaneously, prioritize tasks effectively, and deliver results within established timelines.
  • Excellent interpersonal and communication skills, with the ability to effectively communicate and build relationships with employees at all levels of the organization, fostering open and transparent communication.
  • Demonstrated analytical and problem-solving skills, including the ability to analyze HR metrics, identify trends, and develop recommendations for action that contribute to the overall success of the fulfillment center and the organization.

BELONG TO A BETTER COMPANY

  • Comprehensive health benefits (medical, dental, vision, life and disability)
  • Competitive salary (DOE) + equity
  • 401k plan
  • 9 Observed Holidays
  • Flexible Paid Time Off
  • Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
  • Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations
  • Free Thrive Market membership with exclusive employee discount
  • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform

  • We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.


    At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.


    Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer


    At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!


    If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.


    Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.


    © Thrive Market 2024 All rights reserved.

JOB INFORMATION

  • Compensation Description - The base salary range for this position is $165,000-175,000/Per Year. 
  • Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location. 
  • Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more!


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • BashLanguages
    • ReactLibraries
    • NumPyLibraries
    • AirflowLibraries
    • KafkaLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • NoSQLDatabases

An Insider's view of Thrive Market

How would you describe the company’s work-life balance?

Thrive Market is a company that values family first. Leadership has supported me as I navigated the challenges of being a first time mom (during a pandemic!) with kindness and empathy, while offering me a flexible schedule and while still giving me opportunities for growth.

Erin

Senior Director of Growth Marketing

What's the biggest problem your team is solving?

The biggest problem our team is trying to solve is how to become the number one brand users turn to for easy and affordable online groceries. Our team puts user experience at the forefront to ensure that the user has an enjoyable and cohesive experience across the board, from their browser all the way to their mobile app.

Krisha

Lead Software Engineer

How does the company support your career growth?

I first started in Member Services. Now, I am responsible for providing a testing infrastructure that provides our users the highest quality of shopping experience. I take what I learned from my direct interaction with members, and now have the ability to add that to code that reflects that interaction. 6 years later, I'm still Thriving!

Marcus

QA Engineer

How do your team's ideas influence the company's direction?

The Merchandising team is always looking for better ways to serve our members. We build out category strategies that include sourcing new products to meet member's diet & lifestyle needs, looking for more sustainable packaging formats or creating innovative Thrive Market Brand items.

Christine

Senior Director of Merchandising

How do you collaborate with other teams in the company?

We really make an effort to foster cohesion between team members and make the effort to understand the long-term goals and strategies with our partnered departments. We achieve this by emphasizing trust, respect, honesty and open-mindedness in our day-to-day communications and interactions. It helps that we're all driven by our mission!

David

VP of Finance

What are Thrive Market Perks + Benefits

Thrive Market Benefits Overview

We Offer:

Competitive salary (DOE) + equity
Flexible Paid Time Off
Free Thrive membership & 15% discount
Medical, dental and vision plans to choose from
401k program
Stocked kitchen in our Thrive Market Home Office with Thrive Market products
Coverage for Life Coaching & Therapy Sessions on Modern Heath, our holistic mental health and well-being platform for mental & professional support
Casual atmosphere and great people to work with

Culture
Volunteer in local community
Giving back to our members and our local community is a huge part of our mission. Our very own mission task force hosts many employee driven events throughout the year.
Partners with nonprofits
in 2019, Thrive deployed over $850,000 raised from our membership community toward initiatives such as clean water to villages in Africa, snacks to children separated from families at the border, etc.
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Thrive Market provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Thrive Market's team fitness initiatives include In-office yoga.
Mental health benefits
We have partnered with Modern Health to provide life coaching & therapy sessions for our employees.
Financial & Retirement
401(K)
Company equity
Performance bonus
Charitable contribution matching
The Thriver Help Fund is an emergency financial assistance lifeline created and funded by Thrivers, for Thrivers, to provide assistance in a time of need.
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker after 12 months of employment.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Lunches can be expensed when working in the office.
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Professional Development Benefits
Job training & conferences
Thrive Market offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Thrive Market hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks

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