Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Kyndryl is seeking an exceptional Executive Support specialist to lead and manage Kyndryl’s global executive support function. In this role you will lead a dedicated team providing white-glove technical assistance to our eligible executive community. The Director of Executive Support oversees the delivery of technical services, defines the strategy, delivers continual service improvements, handles escalations and is ultimately accountable for ensuring that performance and satisfaction service metrics are achieved.
The service scope includes support of applications, videoconferencing equipment, print, EUC devices and mobile. They will also coordinate and support large events, both on and occasionally off-site, such as Board meetings, Earnings calls, and Investor Days.
The role requires a blend of technical proficiency, leadership skills, strategic thinking and exceptional interpersonal abilities to deliver the following:
Ensure delivery of outstanding support to our executives
Innovate on the service and drive continual improvement activities
Define and deliver strategic objectives that fit the broader strategies of Tech Ops and CIO as a whole
Support and develop the team to maximise Kyndyl’s skills and talent
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Leadership Experience: Minimum of 3 years in a leadership role within IT / executive support or a related field, demonstrating decision-making abilities, critical thinking and ability to manage complex priorities.
Technical Proficiency: Extensive knowledge of IT systems, networks, and software applications.
Problem-Solving Abilities: Expertise in diagnosing and resolving complex technical issues efficiently.
Interpersonal Skills: Strong ability to communicate and connect with diverse personalities.
Communication Skills: Excellent verbal and written communication skills, ability to communicate with patience and clarity, making technical information communicable to non-technical audiences.
Customer Service Orientation: Commitment to providing exceptional support and fostering positive relationships.
Attention to Detail: Precision in handling technical, administrative tasks and documentation.
Adaptability: Flexibility to adapt to changings strategic, technology and executive needs.
Confidentiality: Maintaining discretion and ensuring the privacy of sensitive executive information.
Team Collaboration: Ability to work collaboratively with other IT professionals and departments.
Your Future at Kyndryl:
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that
you won’t find anywhere else, including hands-on experience, learning opportunities, and the
chance to certify in all four major platforms. Whether you want to broaden your knowledge base
or narrow your scope and specialize in a specific sector, you can find your opportunity here.
The compensation range for the position in the U.S. is $146,040 to $277,320 based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California:$160,680 to $332,760
Colorado: $146,040 to $277,320
New York City: $175,080 to $332,760
Washington: $160,680 to $305,160
Washington DC:$160,680 to $305,160
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Know Your Rights: Workplace Discrimination is Illegal
Pay Transparency Nondiscrimination Provision
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
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What We Do
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
