Director, Enterprise Systems

Responsibilities:

• Partner with the VP of IT to define a long-term enterprise systems roadmap that aligns with business objectives and supports growth.
• Lead the strategy, optimization, and day-to-day operations of the NetSuite ERP platform, including configuration, customization, workflows, reporting, and user enablement.
• Collaborate with business stakeholders and cross-functional teams to gather requirements, deliver system solutions, and ensure data accuracy and alignment across platforms.
• Oversee system integrations using iPaaS tools (e.g., Celigo, Workato, SPS Commerce, Pipe17) to streamline workflows and maintain data synchronization across key applications.
• Establish and maintain robust reporting and analytics capabilities within NetSuite to support data-driven decision-making.
• Monitor system performance and lead resolution of application issues in coordination with internal teams, external vendors, and platform support (e.g., NetSuite).
• Collaborate with cross-functional teams to uphold data integrity and alignment across interconnected enterprise systems.
• Support core business applications including Shopify, Segment, Ramp, Centric, Snowflake, Tableau and others across the tech stack.
• Lead internal team performance and manage external vendors and consultants, ensuring delivery quality, budget adherence, and alignment with business objectives.
• Support business continuity by proactively identifying and mitigating risks across enterprise systems and integrations.
• Other duties as identified by the VP of IT or senior leadership that are applicable to the role.

Qualifications:

• 10+ years of experience managing enterprise business systems, including NetSuite ERP, with increasing scope and responsibility and preferably in a 3PL-supported eCommerce environment.
• Deep functional and technical knowledge of NetSuite, including order management, inventory, returns/RMAs, freight, duties, general ledger, SuiteScript, workflows, and key SuiteApps (e.g., Avalara, Segment, Celigo, Importal)
• Strong experience integrating ERP systems using iPaaS tools (e.g., Celigo, Workato, Pipe17, SPS Commerce), including architecture and troubleshooting.
• Solid understanding of accounting principles, or a demonstrated ability to effectively partner with Finance stakeholders.
• Experience managing inventory transactions and data flows across integrated systems, especially in environments with physical goods movement.
• Excellent organizational, analytical, and communication skills, with a strong attention to detail and follow-through.
• Ability to manage multiple competing priorities in a fast-paced, high-growth environment.
• Proven people management and leadership skills, with a hands-on, resourceful, and proactive approach.
• Self-motivated and accountable, able to anticipate needs and take ownership of results.
• Collaborative team player who brings positive energy and a can-do attitude.