Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
Our Impact and GrowthOur impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in Jan 1, 2025.
Our Product LinesOur focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:
Tachyon
Our cloud-native banking stack built for population-scale systems
Cipher
Our unified authentication platform for secure, high-volume banking environments
Digital Credit as a Service
Enabling banks to launch credit lines on UPI
Elena
Our intelligent and conversational AI platform for banking
Pixel
India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024
Sparrow
The leading card experience for non-prime cardholders in the US
…and more across cards, payments, lending, and core banking.
Our Culture and Values
We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.
If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.
Learn More About Zeta
If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X.
About the Role
We are looking for a senior technology leader to lead Zeta’s digital transformation across its Enterprise Applications, Software Solutions, Integration, AI, IT Infrastructure, and Operations landscape.
The role sits at the intersection of enterprise applications, software engineering, integration architecture, AI-enabled automation, IT infrastructure, service management, cybersecurity, and technology operations. The leader will ensure that Zeta’s technology ecosystem is integrated, scalable, secure, reliable, and aligned with business objectives.
The primary charter is to connect and optimize the existing technology ecosystem — integrating SaaS, on-premise, cloud, legacy, and internally developed applications; building bridge systems and software solutions where required; and selectively applying AI and automation to improve workflows, data movement, operational efficiency, and user experience.
Alongside this, the role provides strategic and operational oversight of IT infrastructure and IT operations, including networks, endpoints, cloud, Microsoft 365, service desk, application support, reliability, security, and technology governance.
Responsibilities
Own the roadmap for the organization's Enterprise Application ecosystem, including SaaS, on-premise, cloud, legacy, and internally developed applications.
Oversee business-critical platforms including Project Management, Collaboration, HRMS, Payroll, ATS, LMS, Telephony, and internally developed applications.
Evaluate existing technology capabilities and determine whether requirements should be addressed through configuration, integration, automation, AI, or custom software development.
Drive application lifecycle management, modernization, consolidation, and optimization.
Lead technology evaluations, vendor selection, RFI/RFP processes, POCs, negotiations, renewals, and vendor performance management.
Lead and mentor application and software engineering teams responsible for developing, integrating, and supporting business-critical solutions.
Oversee the complete software lifecycle from requirements and architecture through development, integration, testing, deployment, and operations.
Define and oversee enterprise integration architecture across applications, including APIs, middleware, data pipelines, SSO, event-driven integrations, and workflow orchestration.
Identify gaps between existing platforms and oversee the development of bridge applications, middleware, APIs, and integration services to connect disparate systems.
Ensure new applications and solutions integrate into the broader enterprise ecosystem rather than creating additional technology silos.
Establish standards for software architecture, development, testing, security, deployment, observability, and maintainability.
Identify practical opportunities to apply AI, AI agents, LLMs, intelligent automation, and workflow orchestration across the existing application ecosystem.
Use AI to enhance application integration, automate data movement and business processes, and create intelligent interfaces between systems.
Oversee the development of AI-enabled bridge solutions that can interpret, transform, route, and orchestrate information across multiple applications.
Evaluate AI solutions alongside conventional integration and automation approaches, selecting the appropriate technology for each business problem.
Establish appropriate governance around AI, data access, security, privacy, and operational reliability.
Provide strategic and operational oversight of the organization's IT infrastructure, including networks, endpoints, cloud services, collaboration platforms, Microsoft 365, identity, and core technology platforms.
Ensure infrastructure is scalable, resilient, secure, and capable of supporting the organization's application and digital transformation roadmap.
Partner with infrastructure and engineering teams to design and maintain reliable application and infrastructure environments.
Oversee infrastructure modernization, cloud adoption, capacity planning, lifecycle management, and technology resilience.
Ensure infrastructure architecture supports the organization's integration, software, data, and AI initiatives.
Provide leadership across IT Operations, Service Desk, Application Support, Infrastructure Operations, and technology service management.
Ensure high availability, reliability, performance, and supportability across applications, infrastructure, integrations, and critical technology services.
Establish and monitor SLAs, operational KPIs, incident management, problem management, change management, release management, and service improvement processes.
Establish appropriate monitoring and observability across applications, APIs, integrations, infrastructure, and AI-enabled workflows.
Drive automation and data-driven operational practices to improve service quality and reduce manual intervention.
Ensure a strong employee technology experience across the organization.
Ensure application, infrastructure, integration, data, and AI environments adhere to applicable security, privacy, and regulatory requirements.
Partner with cybersecurity teams to maintain appropriate controls across applications, infrastructure, integrations, cloud environments, and endpoints.
Ensure compliance with frameworks including ISO 27001, SOC 2, and applicable data protection regulations.
Establish technology governance covering architecture, applications, integrations, AI, infrastructure, vendors, and operational risk.
Own and optimize the technology budget across applications, software development, infrastructure, and operations.
Define and oversee enterprise data architecture and data engineering pipelines across business systems.
Build analytics and dashboards providing visibility into application usage, operational performance, adoption, service levels, integration health, and technology costs.
Drive automation across application, infrastructure, and service management functions.
Leverage data and AI to identify operational inefficiencies and continuously improve technology services.
Build, lead, mentor, and scale high-performing teams across Enterprise Applications, Software Engineering, Integration, Infrastructure, IT Operations, and Service Management.
Establish clear ownership, accountability, delivery standards, and performance metrics across technology teams.
Partner closely with business, security, finance, HR, and other stakeholders to translate business requirements into integrated technology solutions.
Lead cross-functional transformation programs from strategy through execution, ensuring delivery within scope, timeline, and budget.
Enterprise Applications & Technology Strategy
Software Development, Integration & Bridge Systems
AI & Intelligent Automation
IT Infrastructure Strategy & Operations
IT Operations, Service Management & Reliability
Security, Compliance & Technology Governance
Data, Analytics & Automation
Leadership & Cross-functional Collaboration
Skills
Proven experience leading application/software engineering teams and overseeing the delivery of enterprise software solutions.
Strong experience designing or overseeing enterprise integration architecture, APIs, middleware, data integration, workflow orchestration, and bridge systems.
Demonstrated experience managing IT infrastructure and operations, including networks, endpoints, cloud, Microsoft 365, service desk, and technology support functions.
- Strong understanding of IT service management, reliability, monitoring, incident/problem/change management, and operational governance.
- Strong understanding of software architecture, application development lifecycle, enterprise architecture, cloud technologies, APIs, and infrastructure architecture.
- Experience with security and compliance frameworks such as ISO 27001 and SOC 2.
- Excellent leadership, communication, stakeholder management, and cross-functional collaboration skills.
Technical Skills
Leadership & Business Skills
Experience and Qualifications
20+ years of technology experience, including significant leadership experience across enterprise applications, software development, systems integration, infrastructure, and IT operations.
Practical experience identifying and applying AI and intelligent automation to enterprise applications, integrations, workflows, and operations.
Experience overseeing technology ecosystems across multi-location organizations.
Demonstrated commercial acumen across vendor management, procurement, contract negotiations, and technology budget ownership.
Bachelor's degree in Computer Science, Information Technology, or related discipline. MBA or relevant certifications such as PMP, ITIL, CISSP, or equivalent are advantageous.
Equal Opportunity
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related discipline
- MBA
- 15+ years leading enterprise applications, SaaS implementations, vendor management, systems integration, and technology program management
- Experience managing enterprise applications and/or IT infrastructure for multi-location organizations
- Experience in financial services, fintech, or SaaS product environments
- Experience designing or overseeing enterprise data architecture, data engineering pipelines, analytics, and dashboarding
- Proven commercial experience in vendor management, technology procurement, contract negotiations, and budget ownership
- Professional certifications such as PMP, ITIL, CISSP or equivalent
- Working knowledge of information security and compliance frameworks such as ISO 27001 and SOC 2 and applicable data protection regulations
- Strong understanding of cloud technologies, enterprise architecture principles, infrastructure management, and SRE practices
- Experience leveraging low-code/no-code platforms (such as Retool) to build internal applications and workflows
- Excellent leadership, communication, stakeholder management, and organizational change management skills
Zeta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zeta and has not been reviewed or approved by Zeta.
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Fair & Transparent Compensation — Pay is considered competitive for some roles and markets, with market-aligned offers in certain senior or U.S.-based positions. Overall compensation tends to be seen as fine-to-good rather than top-tier.
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Parental & Family Support — Parental leave, adoption/fertility support, and childcare coverage are part of the package. These offerings contribute to a well-rounded family support mix even if specifics vary by location.
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Wellbeing & Lifestyle Benefits — Flexible hours, paid volunteer time, public-transport incentives, concierge services, and workplace perks are highlighted. These lifestyle-oriented perks add breadth beyond core pay and health coverage.
Zeta Insights
What We Do
Founded in 2015, Zeta is a provider of next-gen credit card processing platform. Zeta’s cloud-native and fully API-enabled stack offers a comprehensive range of capabilities, including processing, issuing, lending, core banking, fraud detection, and loyalty programs. With a strong focus on technology, Zeta has over 1700+ employees and contractors, with more than 70% dedicated to technology roles. Operating across the US, UK, Middle East, and Asia, Zeta has served a global customer base of 35+ clients who have issued over 15 million cards on Zeta's platform to date. Backed by prominent investors such as Softbank Vision Fund 2 and Mastercard, Zeta has raised $280 million, at a valuation of $1.5 billion.
