Director of Enrollment Operations

OUR MISSION

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

As Director of Enrollment Operations, you will ensure our enrollment organization runs smoothly and efficiently while maintaining our high standards for quality as we dramatically scale our impact on patients nationwide. The Enrollment team is the first line of outreach to patients; we introduce them to our team and services and begin to build a trusting relationship that is the foundation of our care delivery model. The success of Thyme Care’s work hinges on our ability to successfully reach and enroll patients. 

Reporting to the Head of Enrollment Strategy, you will drive a number of business critical areas of our Enrollment organization, including process design and improvement, performance analytics, forecasting, and reporting, as well as innovation pilots. You will collaborate across the organization including with senior leadership, building clear communication channels and seamless hand-offs between teams, and ensuring the Enrollment team has the right product, data, and operational tools to succeed. You will understand our enrollment workflow and processes with nitty-gritty detail while also being able to connect the dots to the bigger picture and make recommendations around strategy and initiatives for our enrollment roadmap.

Operational Process Design & Improvement

• Design, map out, and implement operational processes for scale and efficiency.
• Effectively champion and execute operational improvements through cross-functional collaboration and stakeholder management, and ensure relevant teams understand dependencies and priorities.
• Own and drive quality assurance and testing of new processes to ensure protocol changes and new initiative launches are successful.

Performance Analytics, Reporting & Forecasting

• Work with Data and Product teams to ensure member data flows effectively to our internal CRM system, and that enrollment activities are accurately captured for analysis.
• Build and maintain enrollment dashboards and reports, as well craft compelling narratives and slides to provide insights and recommendations to internal and external stakeholders.
• Become intimately familiar with our workforce management models and create custom views to model staffing needs and enrollment projections across contracts.
• Provide actionable summaries and reports of team performance to drive individual team member performance and drive incentive compensation strategies.

Innovation Pilots & Special Projects

• Drive business critical initiatives and special projects to support priority partnerships and new contract launches and manage necessary data tracking and reporting.
• Work closely with Marketing to plan and execute new multi-channel strategies.
• Collaborate with Partnership Operations to test new opportunities to leverage provider and payer support and credibility to further drive enrollment.

WHAT YOU’VE DONE

• Proven track record of success and leadership in Business Operations, Sales Operations, Strategy, Management Consulting, or similar functions. 
• Experience working in a startup and demonstrated success navigating a fast-paced, rapidly changing, ambiguous environment.

WHAT LEADS TO SUCCESS

You take ownership. You’re able to drive and lead projects autonomously, ensuring communications, decisions, and dependencies are effectively surfaced and prioritized and ultimately taking accountability for the success and timeliness of the results.

You are data-savvy and analytical. You love digging into data, whether in a spreadsheet or a tool (Looker experience is a plus!), and you are an expert at separating signals from noise and teasing out actionable insights into a compelling narrative.

You sweat the details. Whether in outlining a process, managing a project end-to-end, or building graphs and slides, you hold yourself to a high standard for quality and precision.

You are adept at stakeholder management. Managing cross-functional stakeholders and ensuring effective and clear communication across the team is second nature to you.

You thrive on feedback. You are humble and proactively seek feedback from others to learn, grow, and improve your ability to collaborate and deliver results.

You are a team player. You are always willing to jump in to support colleagues and contribute to the organization’s success, and team members know they can rely on you to meet deadlines and deliverables no matter what.  

You exude positive energy. You bring a positive and joyful attitude to your working relationships and problem solving, demonstrating humor, resilience, and generosity.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $175,000 - $195,000. The salary range could be lower or higher than this if the role is hired in another location or at another level. We also believe that your personal needs and preferences should be considered so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.