Narvar is growing! We are seeking an entrepreneurial and hands-on Director of Engineering to lead our engineering efforts within the Shopify ecosystem. This is a critical leadership role where you will drive the technical direction and execution of our Shopify-native experiences—building best-in-class solutions for some of the largest and most innovative merchants on the platform.
You will partner closely with Product, Design, and GTM teams to scale our established Shopify applications to the next level, cementing Narvar’s position as the market leader in post-purchase experiences. This is a high-impact, player-coach role for an engineering leader who thrives on building teams, shipping high-quality software, and mentoring engineers in a fast-paced, high-growth SaaS environment.
This role reports to the CTO.
Day-to-day- Lead and grow a high-performing engineering team focused on delivering world-class Shopify-native solutions that delight both merchants and end consumers.
- Translate business and product requirements into clear technical roadmaps and engineering execution plans.
- Partner closely with Product Management to define the technical strategy—building scalable, intelligent, and secure integrations leveraging platform APIs, webhooks, and workflows.
- Inspire, mentor, and develop your team, fostering a culture of innovation, ownership, and continuous improvement.
- Drive modern engineering practices including CI/CD, automated testing, and observability, ensuring frequent, high-quality releases.
- Collaborate cross-functionally with Product, UX, Sales, and Customer Success to ensure a seamless experience across the Shopify merchant lifecycle.
- Partner with Recruiting to attract, hire, and retain exceptional, diverse engineering talent.
- Provide production support for key merchant experiences, proactively improving reliability, scalability, and performance.
- BS/MS in Computer Science, Information Systems, or equivalent experience.
- 15+ years of software engineering experience, including at least 5+ years managing managers and senior engineers.
- Proven experience building and scaling high-performance SaaS products in an agile, cloud-native environment.
- Hands-on technical expertise in at least one of: Ruby, Java, Python, Go, or Node.js, with a deep understanding of API-driven architectures.
- Experience with the Shopify ecosystem—including APIs, Flows, webhooks, OMS, POS, and payment systems—is highly preferred.
- Demonstrated ability to build scalable, reliable, and high-availability systems using modern frameworks and cloud technologies (AWS, GCP).
- Track record of partnering closely with Product and Design to deliver high-quality features at speed.
- Excellent organizational and communication skills with the ability to translate technical concepts for non-technical stakeholders.
- A leadership style that values empowerment, inclusion, and technical excellence.
- Prior experience developing or scaling Shopify apps or e-commerce integrations.
- Knowledge of rules engines, workflow orchestration, or event-driven architecture.
- Experience building AI-augmented or data-driven product features.
- Ability to think strategically like a Product Manager while operating tactically as an Engineering leader.
We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar — a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but always make time to celebrate professional wins, baby showers, birthdays, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.
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What We Do
We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Yeti, Home Depot, Sephora, Neiman Marcus, Sonos, and 800+ other brands. With a distributed workforce in the San Francisco Bay Area and across North America, Europe, India and around the world, we touch over 125 million consumers worldwide each year across 7 billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
