Mandate: To lead OneAdvanced's Infrastructure Operations function across AWS, Azure, and private cloud — building a resilient, incident-free platform estate, scaling a high-performing team of infrastructure engineers, and driving the shift toward an Agentic ZeroOps model that puts AI-assisted and autonomous tooling to work reducing manual operational toil.
About the Role
OneAdvanced's Infrastructure Operations function keeps our platforms — including IQ, our intelligent system of work — reliable, secure, and cost-efficient across AWS, Azure, and private cloud. As Director, Infrastructure Operations, you'll lead this function in Bangalore: owning platform and cloud operations end-to-end, driving incident management and resilience, defining the processes that keep a fast-growing infrastructure estate under control, and building a team of 15–20 infrastructure engineers, including managers.
You'll also help shape where the function goes next — driving the adoption of AI-assisted and agentic tooling to reduce manual operational toil, working toward an Agentic ZeroOps future where routine operational work is increasingly handled
What You Will DoKey Responsibilities
Platform & Cloud Operations
- Own infrastructure operations across AWS, Azure, and private cloud, ensuring reliable, well-monitored, and secure platforms.
- Set and uphold operational standards for monitoring, resilience, and patch compliance across the estate.
- Partner with infrastructure engineering team on cloud architecture decisions, cost optimization, and the infrastructure roadmap.
- Drive operational resiliency and disaster recovery for OneAdvanced product portfolio
Incident Management & Resilience
- Own major incident response for infrastructure and platform issues, ensuring fast, well-coordinated resolution.
- Drive root cause analysis and ensure lessons are fed back into process and architecture improvements.
- Champion operational resilience commitments across the infrastructure estate.
Process & Governance
- Define, implement, and continuously improve the processes that govern change, incident response, and operational risk.
- Own change governance for infrastructure changes, balancing delivery speed with risk control.
- Establish clear escalation paths and decision rights across the function.
Team Leadership
- Lead, grow, and mentor a team of 15–20 infrastructure engineers, building both technical depth and leadership capability.
- Own hiring, performance management, and career development for the team.
- Build a culture of ownership, operational excellence, and continuous improvement.
Cross-Functional Partnership
- Work closely with Engineering, Services, and Customer Success teams to align infrastructure operations with product and customer needs.
- Represent Infrastructure Operations in cross-functional planning and governance forums.
- Act as an escalation point for infrastructure-related customer and stakeholder concerns.
Driving an Agentic ZeroOps Future
- Define and drive the roadmap for reducing manual operational toil through AI-assisted and agentic tooling.
- Identify practical opportunities to embed AI into monitoring, incident response, and change workflows.
- Build the team's fluency with AI-assisted engineering tools, and establish where autonomous or semi-autonomous operations make sense.
- Balance the pace of AI adoption with the reliability and governance the function is accountable for.
#LI-MP1
What You Will HaveYou'll need
- 12+ years of experience in infrastructure, platform, or cloud operations, including significant people leadership experience.
- A proven track record leading teams of 15+ engineers, with strong hiring and talent development skills.
- Deep, hands-on expertise across AWS and Azure.
- A strong understanding of private cloud and hybrid infrastructure models.
- Experience owning incident management for complex, multi-service environments.
- A track record of defining and scaling operational processes, including change governance.
- Excellent cross-functional stakeholder management, including with engineering, services, and customer-facing teams.
- Strong communication skills, comfortable operating at both strategic and hands-on technical levels.
- Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
- Annual Leave – 20 days of annual leave, plus public holidays
- Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
- Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
- Life Insurance - 3x annual salary
- Personal Accident Insurance - providing cover in the event of serious injury/illness.
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com
Skills Required
- 12+ years of experience in infrastructure, platform, or cloud operations
- Significant people leadership experience
- Proven experience leading teams of 15 or more engineers
- Strong hiring and talent development skills
- Deep hands-on expertise across AWS and Azure
- Strong understanding of private cloud and hybrid infrastructure models
- Experience owning incident management for complex, multi-service environments
- Experience defining and scaling operational processes, including change governance
- Excellent cross-functional stakeholder management
- Strong communication skills at strategic and hands-on technical levels
What We Do
Founded in 2008 Advanced has grown into of the UK’s largest providers of business software and services serving 20,000 global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million FE learners across the UK, handle over 10 million wills, and so much more. Powering the world of work. We power the world of work through our sector-focused software, that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers and your people. Our brand has evolved through the years to meet the changing needs of our customers. Our story has not yet finished, in fact it’s just starting… Our customers include the NHS, Department for Work and Pensions (DWP), Café Nero, Harvey Nichols, Irwin Mitchell, Manchester University, SpaceNK, London City Airport, Virgin Money, and many more. Follow us: X / Twitter: @advanced Instagram: one_advanced www.oneadvanced.com
