Director of Engineering, Fan Experience

Posted 6 Days Ago
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Chicago, IL, USA
In-Office
257K-302K Annually
Senior level
Events • Music • Sports
The Role
Lead the Fan Experience engineering team building consumer-facing ticket discovery and purchasing features across web and mobile. This hands-on role involves coding, mentoring, hiring, owning the engineering roadmap, improving velocity through AI tools and internal platforms, partnering with Product and Design, managing technical risks and debt, and delivering measurable marketplace outcomes. The manager will guide full-stack architecture, experimentation, quality, and cross-team technical initiatives.
Summary Generated by Built In
About Us:
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
 
With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.
The Role

Gametime’s Fan Experience team owns how fans discover, decide on, and purchase tickets on the demand side of our marketplace — the core experience for millions of ticket buyers across iOS, Android, mobile web, and desktop. This Engineering Manager will lead a team of full-stack and front-end engineers building the features and value propositions that define how fans experience Gametime, partnering day-to-day with a dedicated Product Manager and Designer to move quickly from idea to production.

This is a hands-on role. You’ll spend real time on the keyboard alongside your team, and you’ll set the standard for how the team uses frontier models, AI coding tools, and new harnesses to generate, review, test, and monitor code — raising both velocity and quality as the bar for what’s possible keeps moving. This role reports to the VP of Product.

What You’ll Do
  • Hands-on leadership: spend a meaningful share of your time actually coding alongside the team — you lead from the front, not just from the roadmap
  • AI-forward engineering: set the standard for how your team uses frontier models, AI coding agents/harnesses, and new tooling to generate, review, test, and monitor code — the primary lever for increasing velocity and quality (i.e. fewer bugs, more stable services, cohesive system architecture) together, not as a trade-off
  • Cross-functional partnership: partner closely, day-to-day, with a dedicated PM and Designer as a trio; bring a real point of view on what the product and features should be, not just how to build them
  • Velocity investment: partner with product to identify and invest in what will let the team move faster over time — tooling, domain foundation design, tech debt paydown, and better use of AI in the development loop
  • Risk partnership: partner with product to surface the risks in what’s being proposed, and bring concrete recommendations and proposals for how to mitigate and eliminate those risks over time
  • Delivery: own the engineering roadmap and execution plan for your area, balancing speed, quality, and technical debt
  • Mentorship and talent bar: mentor engineers toward their next career level, hold a high talent bar for hiring and performance on your team, and help level up talent on other teams too
  • Cross-team technical leadership: partner with engineering leads and counterparts on other teams to improve the marketplace more broadly, technically, over time
  • A team and roadmap tied directly to fan-facing feature velocity, quality, and business outcomes on the demand side of our marketplace
What You’ll Bring
  • A hands-on engineering manager — comfortable spending real time writing and reviewing code alongside your team, not just directing from above
  • Direct experience using frontier models, AI coding agents/harnesses, and modern tooling to meaningfully improve engineering velocity and quality, and a point of view on where this is headed
  • A track record of shipping consumer-facing product features that moved measurable business outcomes
  • Strong cross-functional partnership skills — comfortable operating as a true peer to Product and Design, with your own opinions on what should be built, not just executing their specs
  • Experience managing full-stack and/or front-end engineering teams, with meaningful
    people-management experience (typically 5+ years in engineering, including several as a manager)
  • Familiarity with SQL/analytics to diagnose funnel and feature performance
  • Experience leading full-stack teams with end-to-end ownership of consumer-facing web and mobile products, backend services, and APIs in a high-traffic marketplace or e-commerce environment.
  • Strong understanding of modern front-end stacks (e.g., React and React Native), backend services, APIs, and full-stack architecture, with the technical depth to lead teams across the stack.
  • Experience partnering with Product and Design in a fast-moving, iterative environment (feature flags, A/B testing, rapid experimentation)
  • A data-driven approach to prioritization and technical trade-offs

Nice to Have

  • Experience in consumer marketplaces or high-intent, high-conversion consumer apps
  • A track record of building or championing internal tooling/platform investments that compounded
    team velocity over time
What We Offer
  • Flexible PTO
  • Competitive salary & equity package
  • Monthly Gametime credits for any event ($1,200/yr)
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • Diverse Family-forming benefits through Carrot Fertility
  • 401k, HSA, pre-tax savings programs
  • Company off-sites and meet-ups
  • Wellness programs
  • Tenure recognition

At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

United States - Pay Range
$256,857—$302,185 USD

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Skills Required

  • Hands-on engineering management experience with substantial coding and code review responsibilities
  • Direct experience using frontier models, AI coding agents or harnesses, and modern engineering tooling
  • Track record of shipping consumer-facing product features that produced measurable business outcomes
  • Strong cross-functional partnership experience with Product and Design
  • Experience managing full-stack and/or front-end engineering teams
  • Typically 5 or more years of engineering experience, including several years as a manager
  • Familiarity with SQL and analytics for diagnosing funnel and feature performance
  • Experience leading full-stack teams with end-to-end ownership of consumer web and mobile products, backend services, and APIs
  • Experience in a high-traffic marketplace or e-commerce environment
  • Strong understanding of modern front-end stacks such as React and React Native
  • Strong understanding of backend services, APIs, and full-stack architecture
  • Experience with feature flags, A/B testing, and rapid experimentation
  • Data-driven approach to prioritization and technical trade-offs
  • Experience in consumer marketplaces or high-intent, high-conversion consumer applications
  • Track record of building or championing internal tooling or platform investments that improve team velocity

Gametime Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gametime and has not been reviewed or approved by Gametime.

  • Healthcare Strength — Comprehensive medical, dental, and vision coverage is highlighted, with self‑funded plans and HSA/FSA options noted alongside wellness initiatives. Some indications of company‑paid premiums further point to strong cost coverage.
  • Equity Value & Accessibility — Equity is presented as a standard component across many roles, and stock options are called out positively. Technical and senior opportunities commonly feature equity alongside competitive cash.
  • Wellbeing & Lifestyle Benefits — Monthly credits to attend live events, a remote‑first setup with home‑office support, and periodic meetups are emphasized. These lifestyle‑oriented perks add meaningful value beyond base pay.

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The Company
HQ: San Francisco, CA
72 Employees
Year Founded: 2013

What We Do

Gametime sells last-minute tickets to the most popular events in sports, music, and theater in more than 50 cities across the U.S. and Canada. We’re passionate about enabling incredible shared experiences, so we build technology that gets people out into the real world together. With a bias for spontaneity, we’re focused on making the process simple and smooth while you’re on the move. We eliminated the need for printing tickets and built a better way to access the best live experiences right from your phone – so you can skip the hassle and enjoy the moment.

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