Director of Engagement, Communications, Internal Affairs

Position Summary
The Director of Engagement, Communications, and Internal Affairs provides strategic leadership that strengthens HACM’s mission to foster strong, inclusive communities and provide high‑quality, affordable housing for Milwaukee residents. This role is responsible for enhancing internal communication, supporting a positive workplace culture, and deepening engagement with staff, residents, public partners, and community organizations. The Director ensures internal operations and external engagement reflect HACM’s values of service, equity, and accountability while supporting the CEO and executive team through both internal initiatives and external engagement.

Key Responsibilities

1. Employee Engagement and Organizational Culture

• Develop and lead strategies that promote a mission‑driven, inclusive, and collaborative organizational culture.
• Implement staff engagement programs and recognition initiatives that reflect HACM’s commitment to service excellence.
• Conduct climate assessments and recommend actions that strengthen teamwork, communication, and employee well‑being.
• Serve as a trusted resource for staff feedback, ensuring concerns are addressed with fairness and transparency.

1. Internal & External Communications

• Oversee external and internal communications to ensure staff and external stakeholders are informed, empowered, and connected to HACM’s mission and strategic priorities.
• Prepare leadership messaging, organizational announcements, and internal newsletters that reinforce clarity and alignment.
• Support departments by improving communication practices and ensuring consistent flows of information across the organization.
• Craft speeches, talking points, and written remarks for the CEO that effectively communicate HACM’s mission, values, and accomplishments.

1. Strategic Planning and Internal Alignment

• Collaborate with executive leadership to ensure organizational initiatives support HACM’s long‑term goals and community‑focused mission.
• Lead cross‑departmental projects that improve operational efficiency and enhance the resident and employee experience.
• Support the development and implementation of policies that strengthen internal processes and promote equity and accountability.

1. Internal Affairs and Governance Support

• Ensure compliance with internal policies, federal program requirements, and HACM governance standards.
• Manage confidential workplace inquiries or internal investigations with integrity and fairness.
• Oversee documentation and coordination of internal reporting processes that support transparency and organizational compliance.
• Promote ethical practices and ensure internal operations reflect HACM’s values.

1. Resident Services, Stakeholder and Community Engagement

• Build relationships with residents, partner organizations, community leaders, and local agencies in alignment with HACM’s mission.
• Supervises Resident Services, managing and developing programs and partnerships to meet HACM’s resident’s needs.
• Represent HACM at community meetings, resident gatherings, and public events.
• Attend external functions, meetings, and community events alongside the CEO to support executive engagement and mission visibility.
• Attend events with the CEO as needed to strengthen partnerships, enhance visibility, and advance HACM’s strategic and community‑focused initiatives.
• Lead engagement initiatives that elevate resident voices, promote community stability, and strengthen public trust in HACM.