Who we are
Gen Digital is the global leader in digital safety. More than 5 billion people are online - banking, learning, shopping and connecting. Our mission is to Power Digital Freedom - guarding online wellness to enable rich, full and safe digital lives. Gen blocks more than 14B threats a year, yet cyber criminals are getting more creative every day - leveraging LLMs, deepfakes, and targeting our identities. Our family of brands: Norton, LifeLock, Avast, Avira, AVG, CCleaner and Reputation defender protect over 500 million people worldwide.
Ecommerce at Gen is the front-door - where people learn about cyber safety, how we can help them, then choose and purchase our products and services. The Ecommerce team at Gen is responsible for the overall browse, discover, purchase and retention customer experience across our brands globally. This is a multi-billion dollar, global, multi-site, multi-brand experience.
Director - Ecommerce Product Management
Our customers tell us they're confused and overwhelmed by the products, threats and terminology in cyber safety. As the Director of Ecommerce Product management, you'll focus on the Browse and Discover journey, helping to create a clear and compelling site where customers evaluate and choose the products that are right for them.
Objectives
- Develop, evolve and deliver a Browse and Discover product strategy
- Lead a team of about 20 - product managers, experimentation professionals, web production specialists to drive a high-converting, customer-centric, top-of-funnel ecommerce experience
- Drive measurable growth in conversion and customer engagement
- Partner with marketing, engineering, data science, design partners to execute on evolving the customer experience, balancing short term commercial objectives, experience excellence and long-term strategies
- Drive AI into key elements of the product development experience - we're experimenting with design to code, task and workflow automation and more
- Lead, mentor and inspire your team to exceptional performance
Who you are
- An exceptional product leader, with a track record of driving measurable outcomes, developing product strategies, identifying and prioritizing the most valuable opportunities and focusing your team on recognizing that value
- An ecommerce expert - you've driven value at scale in an ecommerce business with $100M+ in annual revenue, you know the funnel, and have worked with your partners in paid and owned media to drive revenue
- You model outstanding collaboration - having worked in complex and/or matrixed environments, working with key partners like engineering and UX design
- A determined, resilient and creative problem solver, undaunted by obstacles you find a way to overcome them
- A seasoned people leader, with experience driving a high performing team
- 10+ years in product management
How we work
This role follows a hybrid model (3 days / week in office) - so we can get the best of both worlds. Creative in-person collaboration with the flexibility both to focus and manage your personal life. We are considering candidates
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
The pay range depicts a base salary range for all positions except commission-based roles. The pay range for commission-based roles represents On Target Earnings (annual base salary + target annual commission). Additional compensation elements may be offered including an opportunity for bonus incentives and also competitive benefits package. Actual compensation offered will be determined by factors such as the external/internal market demand, location, level, job-related knowledge, skills, and experience.
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Top Skills
What We Do
Gen (NASDAQ: GEN) is a global company dedicated to powering Digital Freedom through its trusted Cyber Safety brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner. There’s a new generation, and it’s not Gen X, Y, or Z. It’s Gen D: Generation Digital. Our family of consumer brands is rooted in providing safety for the first digital generations. Now, Gen empowers people to live their digital lives safely, privately, and confidently today and for generations to come. We bring award-winning products and services in cybersecurity, online privacy and identity protection to more than 500 million users in more than 150 countries. Learn more at GenDigital.com
