Director eBusiness Applications

Location:

We are looking for you !

• Hybrid, 3 days in office from Radnor PA
• Equipment used (if applicable - if not remove)
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Air Liquide’s ambition is to lead its industry, deliver long term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization. Air Liquide has identified three major trends which represent growth opportunities, and among them digitization.

The Americas Digital & IT team is responsible to build and support the digitalization of Air Liquide businesses and operations with a strong focus on value creation, total cost of ownership, end-user experience and adoption, and change management while ensuring reliable and safe operations.

The Director, eBusiness Applications’s mission is to lead Airgas’ multi-year Digital & IT strategic programs in the Americas.  He/she will bring forward-thinking technology strategy and solutions to support Airgas’s objective to maintain long term market leadership through best-in-class customer experience (CX) across every Digital channel.

This position will report to the VP of Digital & IT Americas and will be part of the DDS Americas leadership team. The position requires an individual with a strong leadership background, proven delivery of business-focused application implementations, and a deep understanding of eCommerce/eBusiness/CX technical ecosystems.

This position will serve as the overall D&IT leader of Airgas CX Elevate, including the direct supervision of the dedicated D&IT Program team and their delivery. The Director, eBusiness Applications and their team will work in close collaboration with the Airgas business leadership, extended DDS Americas organization, global D&IT teams, and strategic third-party partners. Partnership through ongoing day-to-day engagement with eBusiness leaders will be instrumental to deliver Airgas’ business growth objectives for the Digital Channels.

• Maintain forward-looking understanding of evolving eCommerce technologies (including AI), and proactively work with the eBusiness teams to include those technologies in the strategic eBusiness roadmap to constantly address evolving needs of our customers, and changes in the competitive business landscape
• Partner with eBusiness leadership to co-own product roadmaps and ensure IT deliverables directly support Airgas growth ambition on every Airgas Digital Channels
• Drive the D&IT planning, execution, and deployment of Airgas Elevate and other eBusiness programs
• Develop and maintain a high-performing & highly motivated team by identifying and attracting qualified professionals, establishing challenging career opportunities, and implementing development programs
• Lead project and run-state teams, which may include 3rd party consulting resources
• Lead efforts to deliver IT applications and services to the business community by leveraging internal resources and third party relationships
• Collaborate with Airgas AMS, IT Procurement and infrastructure teams to reach and maintain world-class excellence in all aspects of CX Platform operations, both in terms of performance and resilience
• Collaborate with Financial Ops Control and participate in project and departmental budget preparation, tracking, and approvals.  
• Develop and execute procedures, processes and guidelines that enhance the overall effectiveness of project execution
• Effectively collaborate with other teams to document project scope, resources, timing, goals and deliverables for the purposes of obtaining IT gating and financial approval
• Oversee strategic vendor and implementation partner relationships, driving the governance, and execution of Statements of Work. Ensure deliverable quality, SLA adherence, and full contract compliance across all external technology providers and consulting partners.
• Work effectively across cross-functional teams to reach a common goal
• Manages employees: supervises, plans, assigns and reviews the activities of D&IT teams within their scope, including internal and external resources.  Follows HR processes and programs and provides feedback to employees in a timely and consistent manner.  Fosters an environment that promotes teamwork

Required Qualifications:

• Bachelor’s degree in Engineering, Computer Science, MIS, Business, or a related discipline 
• 10+ years experience in Business/Operations, IT, or Program Management
• 5+ years managing teams of internal employees and contractors
• Experience in large-scale eCommerce/eBusiness system implementations from project inception to closure

• Demonstrated Technical Capabilities & Scope
  • Oversee modern Headless/Composable architectures, REST APIs, enterprise middleware integrations, and cloud-native infrastructure (AWS/Kubernetes).
  • Guide end-to-end B2B eCommerce technology lifecycle operations, encompassing high-volume SKU catalog management, AI/ML-driven search, digital onboarding, checkout workflows, and self-service portals.
  • Ensure alignment on web security standards and compliance supporting yearly audits (PCI, vulnerabilities, and data and recovering protection), system scalability, and robust CI/CD delivery practices.
• Application Stack & Platforms (while direct hands-on experience across every tool listed below is not strictly required, familiarity with these or equivalent technologies within the team's scope is strongly recommended to effectively lead and support the team)
  • Salesforce Cloud Ecosystem: Commerce (B2B), Sales, Marketing, Data, Revenue, and Agentforce.
  • Non-Salesforce Applications: Coveo Search, Contentful CMS, Bynder DAM, Viamedici PIM 360, and Okta CIAM, and familiarity with webMethods and SAP S/4HANA is a plus.
• Demonstrated understanding of all aspects of a full life cycle project implementation and support
• Experience with complex implementations that include packaged software and custom development is required
• Excellent written and oral communications skills; ability to lead discussions, present ideas to audiences of all sizes, and interact with all levels of the organization
• Strong communication and interpersonal skills, with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
• Experience leading and managing cross-functional project team members and deliverables
• Demonstrated ability to analyze and provide effective problem solving
• Ability to coordinate between teams and is business-solution oriented
• Excellent facilitation and influencing skills, including the ability to gain cross-departmental consensus

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas 

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. 

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. 

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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