If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
As Director, Digital Product Management you will collaboratively partner to advance the Consumer and Business Banking client servicing digital platforms. This role will define product strategy and user experience to deliver reliable, competitive and innovative digital client solutions. The primary focus of this role is to drive profitability by designing and executing on digital strategies that enable revenue growth, client retention and align with the bank’s long range planning objectives that you will collaboratively deliver in partnership with IT and others.
The primary focus of this role is to drive profitability by designing and executing on digital strategies that enable revenue growth, client retention and align with the bank’s long range planning objectives that you will collaboratively deliver in partnership with IT and others. Key responsibilities include:
Manage digital products strategy and life cycle including desired client experience, features, functionality, pricing, marketability and compliance with regulatory requirements.
Provide market intelligence on product information, gap analysis, pricing and competitive positioning.
Act as a Product Owner across relevant agile teams to perform LOB tasks and advocate for LOB priorities.
Partner with IT to manage roadmap and backlog for digital products, ensuring capabilities are delivered on time and per expectation.
Oversee requirements discovery, solution design, user story writing, feature development and user acceptance testing.
Identify and implement new processes, capabilities, or innovation that drives improved operational efficiencies.
Facilitate UX design sessions to complete user/task analysis and journey-mapping and assist in the implementation of UI ser story writing, feature development, and user acceptance testing.
Define and report on relevant key performance indicators to identify opportunities for improvement.
Oversee the change management process by partnering to deliver communications and training on product introductions and/or enhancements to both colleagues and clients.
Anticipate non-obvious risks and propose recommendations to address these risks.
Ensure compliance with all regulations, policies, and procedures.
Qualifications
8+ years digital product management experience
Bachelor’s Degree in Business, Technology or equivalent in related work experience
Proven experience in the banking or financial services sector, with a deep understanding of core banking technology systems and processes.
Strong knowledge of Agile principles, practices, and frameworks, particularly Scrum and Kanban.
Experience working with cross-functional Agile teams comprised of Developers, Quality Assurance, Business Analysts, UX and other roles.
Strong problem-solving skills and the ability to navigate complex environments to drive team success.
Strong analytical skills and experience developing and reporting on key performance indicators
Superior communications skills, both written and verbal, to effectively address all levels within the organization and explain complex concepts to a wide range of audiences
Strong project management skills and proven ability to prioritize high volumes of work from a multitude of sources while maintaining the highest quality standards, exceptional organizational skills
Strong leadership qualities and a collaborative attitude
Accountability and drive to achieve results
Natural drive for innovation and creative problem solving
Preferred Qualifications
Strong understanding of user-centered design for creating competitive Online & Mobile Banking solutions and Digital Payments experiences
Experience with tools such as Jira, Confluence, and other Agile project management software.
The estimated salary range for this position is $150,000.00 to $169,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
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What We Do
Webster is a leading commercial bank that delivers financial solutions to business, individuals, families and partners. With more than $60 billion in assets, we offer digital and traditional service delivery through our differentiated lines of business: Commercial Banking, Consumer Banking and HSA Bank, one of the country’s largest providers of employee benefits solutions.
Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity and affirmative action employers M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
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Webster Bank, the Webster Bank logo and the W symbol are trademarks of Webster Financial Corporation and Registered in the U.S. Patent and Trademark Office.
