Director, Digital Marketing & Client Experience

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

We are seeking a Director, Digital Marketing & Client Experience to lead the vision, strategy, and execution of our entire digital ecosystem. This role is critical in ensuring every touchpoint and client interaction contributes to pipeline growth, commercial outcomes, and an exceptional client experience.

Sitting at the intersection of marketing, sales, digital technology, and client success, you will accelerate how Cotality shows up to market and how digital capabilities enable organisational growth. This is both a strategic leadership role and a hands-on digital driver, responsible for elevating our digital channels and embedding a data-driven culture across the team. If you have a growth mindset and love experimenting, testing, and optimising, we want to hear from you.

What You Will Be Doing:

• Define and deliver the digital marketing strategy to accelerate demand generation and pipeline growth.

• Lead digital and performance marketing, including shaping e-commerce and digital sales strategies.

• Set the vision for marketing automation, including HubSpot and Salesforce enablement.

• Design the end-to-end digital client journey and lead client experience measurement through NPS and Corporate Health Checks.

• Strengthen digital analytics, attribution, and Conversion Rate Optimisation (CRO).

• Collaborate across Marketing, Comms, Sales, and Product teams to align digital priorities.

• Provide leadership, coaching, and development to digital specialists while influencing senior stakeholders.

Job Qualifications:

What You Will Bring:

Essential:

• 10–15 years’ experience in digital marketing, digital growth, or performance leadership roles.

• Proven expertise in digital advertising, lead generation, and funnel optimisation.

• Demonstrated experience shaping MarTech strategy, specifically with HubSpot and Salesforce.

• Strong capability in digital analytics, including attribution, A/B testing, and CRO.

• Experience managing or influencing end-to-end client journeys from acquisition to renewal.

• Strong commercial acumen with a track record of driving revenue or pipeline impact.

• Excellent communication skills with the ability to bridge technical and non-technical stakeholders.

• Proven leadership experience in managing teams or uplifting digital capability.

Preferred:

• Experience in B2B SaaS, data, analytics, fintech, or proptech environments.

• Experience leading CX programs such as Net Promoter Score (NPS) or Voice of the Customer (VoC).

• Experience working across global–local marketing or digital operating models.

• In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;
• 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;
• $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;
• Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo!
• Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;
• Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts;
• Two community and volunteer leave days each year to support meaningful causes and our charity partners.

Cotality's Diversity Commitment:​

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. 

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Equal Opportunity Employer Statement:​

Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying.  ​

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Please apply on our website for consideration.​

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