C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI
C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for enterprise AI products, working alongside a team of product experts who set the standard for customer success.
Responsibilities
- Lead the growing global C3 AI Customer Support team.
- Refine customer support process requirements and best practices for supporting new C3 AI products.
- Measure success criteria and implement changes needed if expected targets are not met.
- Deliver regular product upgrades, monitoring and diagnostics, bug fixes and minor customer-specific product enhancements.
- Manage a daily cross-organizational leadership meeting devoted to driving resolution of any urgent issues that hinder customer success.
- Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience.
- Collaborate with Products, Engineering, and Services leaders to refine customer support processes based on key metrics.
- Recruit and retain exceptional talent to ensure the team achieves expected growth and customer satisfaction objectives.
Qualifications
- Bachelor's degree required from a 4-year university, with a focus on science, technology, engineering, math, or equivalent.
- Graduate degree preferred.
- At least 6 years of leadership in customer support at a company focused on enterprise applications, Software as a Service (SaaS), or Platform as a Service (PaaS).
- Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products.
- Experience writing logical, detailed, and complete product support requirements.
- Able to develop and effectively communicate a support strategy and roadmap.
- Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment.
- Strong business acumen and quantitative and analytical problem-solving skills.
- Outstanding team player with the ability to coordinate people and activities across multiple functional areas.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Skills Required
- Bachelor's degree from a 4-year university in STEM or equivalent
- Graduate degree
- At least 6 years of leadership in customer support at an enterprise applications, SaaS, or PaaS company
- Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products
- Experience writing logical, detailed, and complete product support requirements
- Ability to develop and effectively communicate a support strategy and roadmap
- Self-starter with entrepreneurial drive and ability to achieve stretch goals in a fast-paced environment
- Strong business acumen and quantitative and analytical problem-solving skills
- Outstanding team player able to coordinate people and activities across multiple functional areas
- Authorized to work in the United States without the need for current or future company sponsorship
C3 AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C3 AI and has not been reviewed or approved by C3 AI.
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Fair & Transparent Compensation — Pay is considered competitive to above average for many roles, and compensation stands out more positively than several other aspects of the company. High-end packages are available in certain roles and levels, indicating the ability to pay at or above market when needed.
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Career-Linked Recognition & Rewards — The company funds an online master’s program that confers a $25,000 completion bonus, a guaranteed 15% raise, and a stock grant. Ongoing internal training and small course-completion bonuses further tie rewards to development milestones.
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Wellbeing & Lifestyle Benefits — Daily catered lunches, stocked snacks, a free gym membership at the Redwood City HQ, and commuter benefits provide tangible day-to-day perks. Business-travel health coverage and other on-site amenities enhance the workplace experience for those regularly in office.
C3 AI Insights
What We Do
C3 AI is the leading Enterprise AI software provider for accelerating digital transformation. Digital transformation is about leveraging big data and the internet of things to improve performance of assets and predict shortfalls before they happen — all through artificial intelligence and machine learning. Get ahead of supply chain delays before they affect your delivery deadlines. Predict maintenance needs to increase asset uptime, replacing or repairing parts before failure. Reduce energy costs and track sustainability goals in real time, improving building operations and reducing greenhouse gas emissions. Connect disparate health record systems to optimize patient visits and decrease waitlist time. At the core of all C3 AI products is a proprietary, model-driven AI architecture that dramatically enhances data science and application development. The C3 AI Platform allows customers to develop, deploy, and operate large-scale AI, predictive analytics, and IoT applications. And a broad portfolio of turnkey AI applications allows for even faster development and deployment. From reliability and readiness to supply chain optimization and energy management, C3 AI has deep industry expertise to get your enterprise started on its digital transformation.
