What you'll own: Revenue & Growth Accountability
- Own 120%+ Net Revenue Retention (NRR) across a defined portfolio
- Drive expansion through growth opportunities like brand and geographic expansion or increased adoption
- Lead renewals, pricing discussions, and long-term account growth strategy
- Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues
Hands-On Customer Leadership
- Act as executive sponsor for strategic accounts. Personally lead:
- Build trusted relationships with senior leaders at global consumer brands
Team Leadership
- Lead and coach 7 direct reports across:
- Set clear expectations around performance, ownership, and growth outcomes
- Develop future leaders while maintaining a high bar for execution
- Attendance or participation in industry events, conferences, and tradeshows as needed
Cross-Functional & Executive Collaboration
- Work closely with AnyRoad’s executive team on strategic account expansion
- Partner with Product and Engineering to translate customer needs into roadmap
- Collaborate with leadership on forecasting and growth strategy
- Serve as a senior AnyRoad leader in Europe
- Help scale processes while maintaining flexibility and speed
- Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)
Who You Are: Must-Haves
- 8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS
- Proven ownership of 120%+ NRR in a growth environment
- Experience leading multi-disciplinary teams
- Comfortable being customer-facing, commercial, and hands-on
- Strong executive presence with the ability to influence senior stakeholders
Strong Plus
- Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands
- Experience in a venture-backed, fast-scaling SaaS company
- Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation
- French language skills (helpful but not required)
Top Skills
What We Do
AnyRoad is the leading Experience Relationship Management (ERM) platform enabling global brands to properly measure, scale, and implement their experiential marketing campaigns. AnyRoad helps companies create brand loyalty, change consumer behavior, and better understand their brand associations by providing them with data intelligence sourced from experience-based marketing. Companies like Anheuser-Busch, Honda, Michaels, and Tabasco all count on AnyRoad to measure the impact of their experiential marketing. AnyRoad’s software integrates into CRM, loyalty, ERP, and POS systems to complete the loop, building the model of exactly how these experiences build loyalty, increase brand perception, and increase revenue.
